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Senior Member Care Specialist

New Law Business Model (NLBM)

Role overview

Qualifications

  • Empathetic leadership
  • Critical thinking under pressure
  • Operational discipline
  • Emotional intelligence

Responsibilities

  • Advocate for estate planning attorneys
  • Navigate membership journey and technical product stack
  • Manage accounts receivable conversations
  • Communicate directly around billing and financial commitments

Key facts

Hard skills

Operational Excellence

Other skills

  • Emotional Intelligence
  • Critical Thinking
  • Empathy
  • Communication

About the company

New Law Business Model (NLBM) logo

New Law Business Model (NLBM)

Professional Training & Coaching

Lawyers who have become disenchanted with the traditional attorney career structure, aren’t simply tired of what is – they have an acute sense that there is something more. What we have often found is that there is little reliable help for entrepreneurial lawyers, and that the current system doesn’t allow much room for attorneys tired of the billable and the fillable. Lawyers who want a model that works for them and for their clients, for the long-term. To that end, NLBM provides attorneys a structure for building a new kind of practice, by redefining how to be a lawyer: a trusted counselor to families and business owners. Using a carefully constructed system of instruction, coaching, and ongoing support, NLBM helps lawyers start exactly where they are – whether that’s just getting back into the game, working part-time, or growing a million-dollar firm. NLBM gives lawyers the tools they need to become true business owners, helps them inventory their own emotional connections to their work, and gives all the essential and practical resources necessary to run their business from client experience to marketing to operations to technology. With these tools in hand, our model reliably produces more and better clients. NLBM is both comprehensive and immensely customizable, helping entrepreneurial lawyers design a life and law practice they love. With NLBM, lawyers become better attorneys, better business owners, better community participants, and better lifetime advocates for themselves and others. Without a strong sense of purpose, most lawyers get stuck in a toxic loop of work-for-reward-for-work-for-reward and so on. With NLBM, the work becomes the reward over time.

Company details

Company typeSME
IndustryProfessional Training & Coaching
Company size11 - 50

Links

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Job description

About Us: 

For over 10 years, New Law Business Model (NLBM) has been on a mission to liberate lawyers from outdated, soul-crushing practice models. We provide the heart-centered framework—Life & Legacy Planning®—and the high-octane membership products required to build thriving, relational firms. With a community of 800+ Personal Family Lawyer® firms nationwide, we leverage elite AI and automation to amplify humanity, delivering the practical education, tools, and "done-for-you" systems lawyers need to reclaim their time and build a lasting legacy. We obsess over real-world outcomes, not just vibes, to ensure our members move from survival mode to true flourishing.

The Mission

This Senior Member Care Specialist role is for someone who leads with empathy, thinks critically under pressure, and brings both operational discipline and emotional intelligence to every member interaction. You'll thrive here if you're the kind of person who reads between the lines, knows how to move someone from frustration to forward momentum, and genuinely cares about seeing the people you support succeed.

You'll be the central advocate for estate planning attorneys navigating their membership journey, our managed implementation systems, and technical product stack, while also owning the accounts receivable conversations that keep our community financially healthy. You are equal parts member advocate, systems navigator, and clear communicator who isn't afraid to have direct, supportive conversations around billing, financial commitments, and difficult moments.

You should not apply if you wait to be told what to do, view accounts receivable as purely transactional debt collection, struggle with high-volume CRM management, or dislike working cross-functionally across technical, product, and coaching teams.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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