Logo for New Law Business Model (NLBM)

Member Care Specialist

Role overview

Qualifications

  • High-touch, relationship-oriented operator
  • Strong organizational skills
  • Experience in CRM management
  • Ability to work cross-functionally

Responsibilities

  • Build genuine relationships with estate planning attorneys
  • Guide members through their membership journey
  • Ensure follow-through and consistency
  • Serve as a systems navigator and clear communicator

Key facts

Hard skills

Other skills

  • Empathy
  • Organizational Skills
  • Relationship Building
  • Communication

About the company

New Law Business Model (NLBM) logo

New Law Business Model (NLBM)

Professional Training & Coaching

Lawyers who have become disenchanted with the traditional attorney career structure, aren’t simply tired of what is – they have an acute sense that there is something more. What we have often found is that there is little reliable help for entrepreneurial lawyers, and that the current system doesn’t allow much room for attorneys tired of the billable and the fillable. Lawyers who want a model that works for them and for their clients, for the long-term. To that end, NLBM provides attorneys a structure for building a new kind of practice, by redefining how to be a lawyer: a trusted counselor to families and business owners. Using a carefully constructed system of instruction, coaching, and ongoing support, NLBM helps lawyers start exactly where they are – whether that’s just getting back into the game, working part-time, or growing a million-dollar firm. NLBM gives lawyers the tools they need to become true business owners, helps them inventory their own emotional connections to their work, and gives all the essential and practical resources necessary to run their business from client experience to marketing to operations to technology. With these tools in hand, our model reliably produces more and better clients. NLBM is both comprehensive and immensely customizable, helping entrepreneurial lawyers design a life and law practice they love. With NLBM, lawyers become better attorneys, better business owners, better community participants, and better lifetime advocates for themselves and others. Without a strong sense of purpose, most lawyers get stuck in a toxic loop of work-for-reward-for-work-for-reward and so on. With NLBM, the work becomes the reward over time.

Company details

Company typeSME
IndustryProfessional Training & Coaching
Company size11 - 50

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

About Us: 

For over 10 years, New Law Business Model (NLBM) has been on a mission to liberate lawyers from outdated, soul-crushing practice models. We provide the heart-centered framework—Life & Legacy Planning®—and the high-octane membership products required to build thriving, relational firms. With a community of 800+ Personal Family Lawyer® firms nationwide, we leverage elite AI and automation to amplify humanity, delivering the practical education, tools, and "done-for-you" systems lawyers need to reclaim their time and build a lasting legacy. We obsess over real-world outcomes, not just vibes, to ensure our members move from survival mode to true flourishing.

The Mission

This Member Care Specialist role is for a high-touch, relationship-oriented operator who can balance fierce empathy with extreme operational rigor. You'll love this role if you're energized by building genuine relationships, keeping things organized and moving, and being the steady, reliable presence that guides estate planning attorneys through their membership journey from day one.

You are equal parts member advocate, systems navigator, and clear communicator who takes pride in follow-through, consistency, and making sure no one falls through the cracks.

You should not apply if you struggle with high-volume CRM management, prefer to work in isolation, or dislike working cross-functionally across technical, product, and coaching teams.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Related jobs

Other jobs at New Law Business Model (NLBM)

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.