Junior Technical Implemenation Specialist (Ukraine Private Entrepreneur only)

Company Overview: brightfin provides clients with a suite of IT financial management and managed software subscriptions to enable your organization to rationalize, comprehend, normalize, optimize, and allocate spend to clearly show IT’s value in delivering revenue, services, and organizational enablement for the enterprise. 

Job Summary:  The Junior Technical Implementation Specialist role supports the onboarding of new brightfin software clients. The ideal candidate will have base-level technical knowledge of software development life cycle and a commitment to professional development. Our paid internship provides an opportunity to gain practical experience with current software implementation techniques and ServiceNow fundamentals. You will train under professionals with dozens of years of experience and on a wide array of global Enterprise level customer profiles.

Essential Functions / Duties / Responsibilities:

• Assist the Implementation team with accomplishing tasks related to implementation of new customers into brightfin software residing in ServiceNow
• Collaborate with Technical Implementation Leads to identify, create, and analyze customer design
• Participate in project calls to collect and document detailed technical requirements
• Align with Professional Service, Developers, and Product teams on program solutions
• Assist in the development of Test Plans and Test Scripts
• Participate with QA (Quality Assurance). Test software functionality prior to client UAT (User Acceptance Testing); document findings
• Assist with troubleshooting for issues
• Learn and maintain up to date brightfin software capabilities and functionality within the ServiceNow platform
• Work in cooperation with the Implementation Team and other brightfin departments to identify process inefficiencies; streamline delivery of brightfin best practice

Minimum Qualifications:

• Bachelor’s degree or enrolled in graduate degree program in technical field of study, related field, or equivalent work experience
• Mixed experience as a QA/TBA (Quality Assurance/Technical Business Analyst)
• Familiar with Software Development Life Cycle (SDLC) models and Agile methodologies
• Proficient with Microsoft Office Suite, capable of manipulating data effectively
• Experience with ServiceNow is a plus

Required Knowledge/Skills/Abilities:

• Team player, motivated to develop and solve complex tasks
• Positive attitude and professional demeanor; commitment to continuous learning and professional development
• Effective written and verbal communication skills to manage project communication at all organizational levels
• Ability to quickly adapt to change in a fast-paced work environment
• Self-motivated, self-disciplined, and result-oriented

WHAT WE OFFER

• Medical insurance — after successful completion of the probationary period
• Equipment — we set up everything you need to work comfortably from home
• Full FOP administration — we handle all administrative matters related to your business entity
• Unlimited paid time off — coordinated with your team; we trust you to manage your time responsibly. Shift changes are subject to Lead/Manager approval, provided they do not negatively impact team continuity.
• Annual salary review — based on performance review outcomes
• Parental leave — we support you through every stage of life
• Comfortable remote setup — we care about your day-to-day work experience

IMPORTANT DETAILS

Fully remote position
Working hours: Monday–Friday, 11:00 AM–20:00 PM Kyiv Time

Location: Remote, Ukraine Private Entrepreneur

Physical Requirements: Prolonged periods of sitting at a desk and working on a computer

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information, or other characteristics protected by federal, state, or local applicable law.

Candidates are subject to a background check. All employees must adhere to brightfin’s Information Security and Privacy policies and procedures.