Technical Support and Quality Specialist

Job Description

TAKE QUALITY TO THE NEXT LEVEL OF BETTER.

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

About the role:
In this role, you will play a key part in ensuring excellent service delivery and maintaining high product quality standards. You will build strong relationships with service partners and collaborate closely with cross-functional teams across the organization to drive operational excellence and enhance the customer experience.

You will be acting as a vital link between service partners and manufacturing sites and coordinate quality-related activities, support continuous improvement initiatives, and help ensure that products and services consistently meet the highest standards of quality and customer satisfaction.

Where you will be: You will be based in our Sales Office in Kyiv, Ukraine. We currently operate in a primarily remote working model, with most employees working from home while staying closely connected with their teams and colleagues.

What you’ll do:

• Acting as first-line technical support to authorized service partners (ASP)

• Control over the RCT (repair cycle time) based on the claim validation system

• Product quality control based on feedback from ASPs

• Administration of Electrolux technical applications

• Optimize costs via improvement of service network and control of Sales Fixed Costs

• Administration and development of the Mobile Engineer Project in Ukraine

• Acting with factories and quality service of the company, preparation of reports on the quality of products based on the analysis of the claim validation system

• Monitoring of Ukrainian legislation in the area of the import Technical regulation

• Control over the filling of the Branded Warranty Card and its availability in the finished product warehouse

• Processing and registration in the claim validation system from Electrolux Ukraine customers for pre-sales calls

• Provide strong support to OSS department in projects and new initiatives

Requirements and qualifications:

• 1-2 years of experience in Customer Service, Consumer Service, or After-Sales/Aftermarket Services.

• Bachelor's or Master's degree in a technical discipline.

• Strong proficiency in Microsoft Office, particularly Excel.

• Project management knowledge and experience would be considered a strong advantage.

• Good understanding of consumer rights and consumer protection regulations.

• Strong customer focus with a commitment to delivering an excellent customer experience.

• Ability to work effectively both independently and as part of a team.

• Strong problem-solving skills with the ability to perform well under pressure.

• Intermediate level of English and fluent Ukrainian language skills.

• Excellent communication, stakeholder management, and collaboration skills.

Benefits include:

• Hybrid and flexible working model.

• Extensive learning and development opportunities.

• International career opportunities within Electrolux Group.

• Collaboration with global cross-functional teams.

• Friendly and inclusive work environment.

• Employee wellbeing initiatives.

• Medical insurance.

• Employee discounts on Electrolux products.

At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.

Find out more on: https://www.linkedin.com/company/electrolux/life/lifeatelectrolux/