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Japanese-speaking Agent

CB Talents Academy

Role overview

Qualifications

  • Native or C1 level proficiency in Japanese
  • B2 level proficiency in English
  • Strong written communication skills
  • Good PC and digital skills

Responsibilities

  • Provide customer support via chat, calls, and email
  • Assist customers with file synchronization and cloud storage-related issues
  • Process payment and refund requests and clearly communicate decisions to customers
  • Guide customers through deleted file restoration

Key facts

  • Remote from: Greece
  • Full time
  • Japanese, English

Hard skills

Other skills

  • Problem Solving
  • Multitasking

About the company

CB Talents Academy logo

CB Talents Academy

Bootcamps & Skills Academies

CB Talents Academy seek to establish the link between the knowledge acquired and the labor market. Our Academy provides both the knowledge and skills needed to succeed national and internationally, while giving our students the necessary means to achieve their professional goals nevertheless encouraging them to raise the bar and to rely on anyone but themselves in an extremely volatile and complex market. We work hard to improve the world of work. Our ambition is to contribute to solve the skills shortage challenge through consistently facilitating employment transitions in increasingly volatile and complex labor markets. With this in mind, we provide training for young students on how to operate in a wide number of programs and/or IT sectors, from Java to Ruby on Rails. In order to do so, we have partnered with some of the best companies in the world who are willing to teach you, therefore making you more and more appealing to every IT company in the world. All of this makes CB Talents Academy a pioneer in solving a global skills shortage, helping students to quickly understand IT trends, improving their career prospects. If you are looking for the perfect launching ramp to boost your career, CB Talents Academy has got your back ! If you feel you should benefit from our expertise, contact us !

Company details

IndustryBootcamps & Skills Academies
Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Japanese-speaking Agent

Location: TP Athens – Tavros, Greece
Work Model: 100% Remote
Schedule: Monday to Friday
Working Hours: 02:00 AM – 11:00 AM (Athens time)
Relocation: Not included

About the Position

Join a leading American company known for its cloud storage, file synchronization, and collaboration solutions.

As a Japanese-speaking Customer Agent, you will provide frontline customer support through chat, calls, and email. You will assist customers with technical issues, account access, file restoration, payment and refund requests, and synchronization-related concerns.

This is an excellent opportunity for a proactive and customer-focused professional who enjoys problem-solving and working with international customers.

Key Responsibilities

  • Provide customer support via chat, calls, and email.
  • Assist customers with file synchronization and cloud storage-related issues.
  • Process payment and refund requests and clearly communicate decisions to customers.
  • Guide customers through deleted file restoration.
  • Assist with account access, password changes, and account recovery.
  • Troubleshoot customer issues and provide clear, effective solutions.
  • Maintain a high standard of customer service and communication.

Requirements

  • Native or C1 level proficiency in Japanese.
  • B2 level proficiency in English, required for training, internal tools, and knowledge base access.
  • Strong written communication skills.
  • Good PC and digital skills.
  • Typing speed of 35 words per minute or higher.
  • Ability to multitask effectively.
  • Knowledge of cloud storage concepts is considered a plus.

Additional Information

  • 100% remote work, subject to meeting the required equipment and home-office conditions.
  • Comprehensive 12-working-day nesting period to support a smooth transition into the role.
  • Performance measured through key indicators including CSAT, Answer Rate, and QA Score.
  • Approximately 45 days learning curve to become fully comfortable with the role.
  • Weekly Wellbeing Huddles with the supervisor and team, including activities, games, and opportunities to connect with colleagues.

About the Location

Although the operational hub is located in Athens, Greece, this position offers 100% remote work, allowing you to work remotely while collaborating with a global team and supporting customers worldwide.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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