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German-Speaking Customer Support Representative (Remote, Turkey)

CB Talents Academy

Role overview

Qualifications

  • Native or fluent German speaker (C2); good command of English (Minimum B1) is a plus.
  • Strong communication and interpersonal skills.
  • Ability to multitask, prioritize, and adapt to different customer needs.
  • Motivated, proactive, and a strong team player.

Responsibilities

  • Provide customer support via phone, email, chat, and social media.
  • Answer questions about products and services, attracting and retaining customers.
  • Maintain and update customer records in CRM systems.
  • Identify and escalate areas for improvement.

Key facts

Hard skills

Other skills

  • Communication
  • Social Skills
  • Multitasking
  • Prioritization
  • Adaptability
  • Self-Motivation
  • Teamwork

About the company

CB Talents Academy logo

CB Talents Academy

CB Talents Academy seek to establish the link between the knowledge acquired and the labor market. Our Academy provides both the knowledge and skills needed to succeed national and internationally, while giving our students the necessary means to achieve their professional goals nevertheless encouraging them to raise the bar and to rely on anyone but themselves in an extremely volatile and complex market. We work hard to improve the world of work. Our ambition is to contribute to solve the skills shortage challenge through consistently facilitating employment transitions in increasingly volatile and complex labor markets. With this in mind, we provide training for young students on how to operate in a wide number of programs and/or IT sectors, from Java to Ruby on Rails. In order to do so, we have partnered with some of the best companies in the world who are willing to teach you, therefore making you more and more appealing to every IT company in the world. All of this makes CB Talents Academy a pioneer in solving a global skills shortage, helping students to quickly understand IT trends, improving their career prospects. If you are looking for the perfect launching ramp to boost your career, CB Talents Academy has got your back ! If you feel you should benefit from our expertise, contact us !

Company details

Company size2 - 10

Links

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Job description

German-Speaking Customer Support Representative (Remote,Turkey)

Location: Remote within Turkey
Job Type: Full-time | Flexible shifts (Monday to Sunday, part-time or full-time)
Start Date: Immediate

Role Overview

We are seeking German-speaking Customer Support Representatives to work remotely from anywhere in Turkey. In this role, you will assist customers across industries such as technology, finance, healthcare, media, and travel. You will handle inquiries, resolve issues, and ensure customer satisfactionall while working in a dynamic, multicultural team.

Key Responsibilities

  • Provide customer support via phone, email, chat, and social media.

  • Answer questions about products and services, attracting and retaining customers.

  • Maintain and update customer records in CRM systems.

  • Identify and escalate areas for improvement.

  • Re-engage customers identified through satisfaction surveys.

  • Ensure a high level of customer satisfaction and adherence to company standards.

  • Follow company communication procedures, guidelines, and policies.

Requirements

  • Native or fluent German speaker (C2); good command of English (Minimum B1) is a plus.

  • Strong communication and interpersonal skills.

  • Ability to multitask, prioritize, and adapt to different customer needs.

  • Motivated, proactive, and a strong team player.

  • Must be legally eligible to work in Turkey (this role does not include visa sponsorship).

What We Offer

  • Attractive salary package + performance bonuses.

  • Fully paid training and onboarding.

  • Flexible scheduling: part-time or full-time.

  • Career development opportunities (Team Leader, Trainer, Project Manager, or transfer to other departments such as IT, HR, Marketing, Sales, Operations).

  • A dynamic, supportive, and multicultural remote work environment.

  • Opportunities for international mobility within the company.

Why Join Us?

This is your chance to build an international career while working from the comfort of your home in Turkey. Youll gain valuable experience, enjoy flexibility, and be part of a team that values growth and collaboration.

Apply today and start your remote journey with us in Turkey!

How to Apply

Quick Apply: Apply directly through the job board with your uploaded CV.

Email Option: Send your CV in English to irem.yucel@cbtalents.org with the subject line: Application German-Speaking Customer Support Representative

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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