Customer Service Banking - German Market - Madrid

With over four decades of experience in the banking sector and a global footprint spanning 88 countries, we are assembling a multilingual team of investment specialists. This opportunity is ideal for individuals interested in ambitious career paths within one of our esteemed digital banking programs.

You will engage with high-profile clients of a prominent European digital bank, offering financial advice and introducing cutting-edge banking products with attractive returns.

Brief overview of the role:

Provide customer support to bank clients via calls, emails, WhatsApp, and chat platforms, delivering exceptional service and promoting innovative digital banking products in the German market.

Responsibilities:

• Handle customer inquiries regarding banking services, account openings, password resets, transfers, etc. 
• Manage back-office tasks such as responding to emails and WhatsApp messages. 
• Promote banking products. 
• Adhere to transparency requirements, providing information about the purpose, features, and risks of various investment products, in line with applicable internal and external regulations. 
• Report and monitor any anomalies in applications. 
• Meet quality standards and sales targets set by the organization. 

Requirements:

Education: Preference for degrees in Business Administration, Mathematics, or Law. 

Proficiency in MS Office (Excel, Word, PowerPoint, Access). 

Languages: Fluency in German at a C2 level. 

Skills and Competencies:

• Customer-focused with strong empathy and active listening skills. 
• Excellent verbal and written communication abilities. 
• Analytical mindset with the ability to quickly grasp new concepts independently. 
• Strong commercial acumen and adeptness in client interaction. 
• Effective problem-solving skills. 
• Team player with a proactive and results-oriented approach. 
• Capability to plan, organize, and thrive in high-pressure environments. Initiative, autonomy, and a positive mindset. Flexibility to adapt to evolving technologies and dynamic work environments. 

Experience: Previous experience in banking is advantageous. 

Benefits:

• Full-time position, 38.5 hours per week, Monday to Sunday (with 2 days off per week and 2 weekends off per month), from 2:00 p.m. to 10:00 p.m. 
• Permanent contract. 
• Salary: 20,730 gross per year. 
• Annual leave: 32 calendar days. 
• Opportunity to work with the world's largest service provider. 
• Real prospects for career advancement within the company.