Consumer Credit Platform Specialist (remote, north Portugal)

Join us as a Consumer Credit Platform Specialist (French language) and play a vital role in our Relational Excellence Challenge. You'll be responsible for developing long-lasting, high-quality relationships with our customers, enriching our portfolio and driving growth.

Your Responsibilities:

• Develop strong, long-term relationships with customers through effective communication techniques.
• Optimize every contact, both inbound and outbound, by leveraging a commercial approach.
• Manage your assigned portfolio with the utmost rigor and integrity, ensuring compliance with all procedures and safety rules.
• Be a role model for exemplary customer service, consistently exceeding expectations.

You're a Perfect Fit If You Have:

• Speak French at a Native level
• Previous experience in a Contact Centre or Customer Service environment.
• Prior experience in collections, banking, or insurance (a plus).
• Excellent communication and interpersonal skills.
• A passion for building relationships and exceeding customer expectations.
• Strong organizational skills and the ability to manage time effectively.
• A commitment to data security and compliance with procedures.

Additional Information:

Joining Date: June 5th, 2024
Working Schedule: MondayFriday (7:00 AM - 7:00 PM), Saturday (8:00 AM - 3:00 PM) - Rotational
Location: Work From Home (Above Coimbra to North of Portugal)

The offer:
- The base salary is 11,620  EUR per year.
- Additional benefits include meal allowance (1,908.72 EUR), role complement (550 EUR), and transport allowance (240 EUR) per year.
- A performance bonus of 2,040 EUR per year is possible.
- The potential gross annual income, including the bonus, is 14,318.72 EUR.
- Health insurance is provided from day 1 and becomes free after 6 months.

Ready to join our team? Apply today.