Bilingual Brand Advocate (Polish & English)

Join our team and become a Customer Support Specialist for a leading global sports brand!

About the Role:

We're looking for a passionate and multilingual customer support specialist to join our team! In this role, you'll be the first point of contact for our Polish and English speaking customers, resolving their inquiries and ensuring a smooth brand experience.

You'll be responsible for:

• Answering customer questions via phone, email, and chat in both Polish and English.
• Troubleshooting technical issues and providing detailed solutions.
• Researching and resolving complex customer inquiries.
• Upholding a high standard of customer service and building rapport with customers.

We offer:

• Salary options: if work from home - 3500 BGN gross if hybrid in Athens 3400 BGN gross
• Fully paid training to get you up to speed.
• Monthly transportation/internet allowance of 50 BGN.
• Additional payment for night hours (if applicable).
• Bonus for important life events (marriage, birth/adoption of a child, graduation).
• Medical plan: health and dental care.
• Life insurance.
• Multisport Card (co-financed by the employer).
• Discounts on various goods and services.
• Convenient office location, close to bus stations and the metro in Sofia

Schedule: Mon-Sat, 11:00 am- 8:00 pm (5 days per week, 40 hours per week, your schedule will be revealed 1 month beforehand).

You're a great fit if you have:

• Fluency in Polish and English, written and spoken.
  
• Excellent problem-solving and analytical skills.
• A passion for the sports industry (a plus!)
• A positive and professional attitude.
• Strong communication and interpersonal skills.
• The ability to work independently and as part of a team.

Ready to join a winning team? Apply today! Joining deadline: 24/Feb/25

Only local candidates, please.