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Client Support Specialist (remote, B2 German)

Role overview

Qualifications

  • Fluent in German (B2 level)
  • Excellent written and verbal communication skills
  • Thrives in a remote environment
  • Positive attitude and passion for customer service

Responsibilities

  • Provide exceptional support to German-speaking customers via phone, email, and chat
  • Help troubleshoot issues for customers
  • Refine communication skills in a supportive team environment
  • Be a friendly voice to keep customers happy

Key facts

Other skills

  • Communication
  • Problem Solving
  • Customer Service

About the company

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Skillmatch

Company details

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Job description

Boost Your Income & Work Remotely! Be a German Customer Support Hero (B2 Level)

Looking for a flexible way to boost your income while working from the comfort of your home? We've got the perfect opportunity for you! Join our awesome team as a part-time (20, 25, or 30 hours/week) or full-time (38.75 hours/week) German Customer Support Specialist (B2 level required).

Why this is your dream job:

  • Remote Work: Ditch the commute and enjoy the freedom of working from anywhere in Slovakia!
  • Flexible Schedule: Choose a part-time schedule that fits perfectly with your existing commitments and lifestyle. It's a fantastic way to earn extra income without sacrificing flexibility.
  • Be a Customer Champion: Provide exceptional support to our German-speaking customers via phone, email, and chat. You'll be the friendly voice that helps them troubleshoot issues and keeps them happy.
  • Growth and Development: Become a problem-solving pro and refine your communication skills in a supportive team environment.

We're looking for someone who:

  • Speaks German fluently (B2 level) with excellent written and verbal communication skills.
  • Thrives in a remote environment and enjoys working independently.
  • Is a quick learner with a knack for solving problems.
  • Has a positive attitude and a passion for providing exceptional customer service.

The Perks:

  • Competitive Salary:
    • Full-time: 1400 EUR gross + 100 EUR KPI bonus (based on performance)
    • Part-time: Salary pro-rated based on working hours (e.g., 30 hrs/week = 1083.87 EUR gross) + bonus potential
  • Full Benefits Package (details provided upon selection): Health insurance, dental insurance, paid time off, and more!
  • Comprehensive Training Program (Remote): Get all the skills you need with a structured 2-week training program from the comfort of your home.
  • Be Part of a Dynamic Team: Make a difference in a growing company and collaborate with a supportive team.

Possible Joining Dates:

  • May 13th, 2024
  • June 10th, 2024

Ready to take control of your work schedule and boost your income? Send us your resume and cover letter (in German) and let's chat!

P.S. This role is for Slovakian residents with EU citizenship only.

P.P.S. We operate Monday-Sunday, including holidays, to ensure our customers always have the support they need.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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