German Speaking Customer Support Advisor REMOTE

German Speaking Customer Support Advisor | Telecommunications

Job Overview

We are seeking a customer-focused German Speaking Customer Support Advisor to join a leading international customer experience provider in Bulgaria. In this multi-channel role, you will assist German-speaking mobile telecommunications customers with technical troubleshooting, account billing, general inquiries, and complaint resolution. You will also identify opportunities to recommend value-added products and services to earn uncapped monthly sales bonuses.

Location & Work Mode

• Country: Bulgaria
  
• Work Mode: Remote / Work From Home (Available nationwide across Bulgaria).
  
• Mandatory On-Site Training: Candidates must complete 1 week of mandatory on-site nesting in Varna immediately following the initial remote training period.
  

Your Role & Responsibilities

• Assist German-speaking mobile customers via phone and email channels.
  
• Resolve inquiries regarding billing statements, tariffs, and general account settings.
  
• Perform basic technical troubleshooting for mobile devices and networks, escalating complex cases to specialized technical teams.
  
• Handle customer complaints professionally while maintaining high service quality and satisfaction metrics.
  
• Document all client interactions and account adjustments accurately within internal systems.
  
• Identify customer needs to cross-sell suitable mobile add-ons, plan upgrades, and complementary services.
  

Your Qualifications

• Language Proficiency: Advanced German (C1 level) paired with intermediate operational English (B1 level or higher).
  
• Education: Minimum of a High School Diploma or equivalent.
  
• Competencies: Strong communication skills, empathetic customer approach, logical troubleshooting mindset, and comfort handling customer complaints.
  
• Location: Based in Bulgaria or willing to relocate to Bulgaria.
  
• Experience (Plus): Previous experience in contact centers, customer care, or technical support is an asset, but non-experienced candidates are welcome to apply.
  

Shifts & Working Hours

• Schedule: Full-time (40 hours per week), scheduled Monday to Friday. Enjoy completely free weekends!
  
• Shift Window: Rotational shift patterns between 09:00 and 19:00.
  

Salary, Bonuses & Benefits

• Competitive salary and bonuses
• Contract: Permanent, indefinite employment contract from day one.
  
• Allowances: Included monthly meal allowance.
  
• Health & Wellness: Private health insurance package plus MultiSport or Coolfit card subscription options.
  
• Training & Growth: Paid comprehensive onboarding, long-term career progression tracks, and full access to an online corporate learning platform.