Czech and Slovak Speaking Customer Service Specialist

Czech and Slovak Speaking Customer Service Specialist (Remote)

Are you an expert communicator fluent in Czech and Slovak, with a passion for delivering excellent customer experiences? We are seeking a dedicated Customer Service Specialist to join our expanding international team. In this role, you will be the primary point of contact for our customers across the Czech Republic and Slovakia, providing them with top-tier support and personalized solutions.

This position is fully remote within Bulgaria, allowing you to enjoy a great work-life balance from the comfort of your own home while collaborating with a vibrant, supportive global team.

Requirements

• Language Skills: Near-native or native fluency (C1/C2) in both Czech and Slovak, alongside a strong working knowledge of English.
• Legal Status: Must be an EU citizen or hold a valid, unrestricted work permit for Bulgaria.
• Location & Setup: Currently residing in Bulgaria with a quiet, distraction-free home office setup and a stable, high-speed internet connection.
• Please note: No relocation support or assistance is provided for this position; candidates must already be living in Bulgaria.
• Skills: Excellent verbal and written communication, strong problem-solving abilities, and a patient, customer-first mindset.
• Experience: Prior experience in a call center, customer support, or hospitality role is considered a strong plus.

Responsibilities

• Provide high-quality support to Czech and Slovak speaking customers via email, phone, and live chat.
• Address and resolve customer inquiries regarding accounts, billing, tracking, and general product questions.
• Maintain a professional, empathetic, and helpful attitude during every interaction to ensure high customer satisfaction.
• Guide customers through troubleshooting steps or smoothly escalate complex issues to specialized internal teams.
• Log and update customer interactions accurately within our internal CRM database.

What We Offer

• 100% Remote Work: The flexibility to work from any town or city within Bulgaria.
• Competitive Compensation: An attractive salary package supplemented by monthly performance bonuses.
• Tech Kit: A complete home office hardware setup (company laptop, monitor, and accessories) delivered straight to your door.
• Benefits Package: Comprehensive private medical insurance and food vouchers.
• Training & Development: Fully paid, structured training to set you up for success, followed by ongoing career development opportunities.
• Team Spirit: Even from home, you will be part of a friendly, diverse team with plenty of virtual social events and support.

If you are a motivated linguist looking for a flexible remote opportunity that utilizes your language talents, we would love to meet you! Take the next step in your professional journey and apply today with your CV in English. Your new remote career is just an application away!