Customer Support Representative (Remote Pakistan)Software Engineer

As a Customer Support Representative, you will deliver clear, patient, and dependable phone, chat, and email support for international clients. This role focuses on delivering calm, professional communication while helping customers resolve issues, find answers, and feel supported. If you enjoy problem-solving and providing attentive service, this is a strong long-term opportunity.

Key Responsibilities

• Handle inbound and outbound customer communication via phone, chat, and email
• Resolve customer inquiries with clarity, accuracy, and a positive attitude
• Document interactions, tickets, and updates in the client’s support system
• Follow established procedures and escalate issues when necessary
• Maintain product knowledge and stay updated on client guidelines
• Coordinate with internal teams or client contacts to ensure timely resolutions
• Support customers across industries such as e-commerce, SaaS, services, and retail

Qualifications

• Bachelor’s degree
• Excellent spoken and written English
• Confident handling calls, chat, and email communication
• Experience with support tools (Zendesk, Freshdesk, Help Scout, Intercom — or similar)
• Proficient with Google Workspace, MS Office, and collaboration tools (Slack, Asana, Trello, etc.)
• Strong problem-solving skills and attention to detail
• Dependable, calm under pressure, and able to work independently
• Prior customer service or call center experience is a plus

You’re a Great Fit If:

• clear, calm communication comes naturally to you
• helping customers and resolving issues feels rewarding
• you follow procedures carefully and maintain accurate documentation
• tasks stay organized and on schedule with steady follow-through
• you feel confident supporting international customers

Work Schedule

• Full-time, remote (Pakistan)
• Availability during U.S. business hours
• Reliable high-speed internet and a quiet workspace are required