Property Manager Support | AU Real Estate (Remote)

Property Manager Support - NSW Residential Real Estate (Remote)

Work From Home | Full-Time | AU Hours | PH-Based
NSW Residential Real Estate Experience Essential

About the Role

We are seeking an experienced Property Manager Support professional to work remotely with a Sydney-based property management team, supporting a live NSW residential portfolio.

This is a hands-on support role focused on leasing administration, tenant and landlord communication, maintenance coordination, and compliance, while all inspections and fieldwork are handled locally.

You will play a key role in keeping the portfolio organised, compliant, and running smoothly.

Key Responsibilities

Tenant & Landlord Support

• Manage tenant and landlord enquiries via phone and email
• Process rental applications, lease preparation, and renewals
• Coordinate maintenance requests and liaise with trades
• Monitor rental payments, arrears, and issue reminders
• Maintain accurate tenant and owner records

Leasing & Marketing Support

• Create and manage listings on realestate.com.au and Domain
• Coordinate advertising, photography, and listing updates
• Respond to rental enquiries and assist with inspection scheduling

Administrative & Financial Support

• Manage inboxes and calendars for the property management team
• Prepare leases, reports, and condition reports
• Track key dates including renewals, expiries, and inspections
• Support arrears tracking, invoicing, and reconciliations

Compliance & Reporting

• Ensure documentation complies with NSW tenancy legislation
• Monitor compliance requirements including smoke alarms, insurance, and pool certificates
• Generate reports on arrears, leasing, and maintenance activity

Requirements

• 2-4+ years Australian residential property management experience (NSW essential)
• Strong understanding of NSW tenancy legislation and processes
• Experience with PropertyMe, Property Tree, or Console Cloud (preferred)
• Excellent written and verbal communication skills
• Highly organised, detail-oriented, and proactive
• Ability to work independently in a remote environment

Systems & Tools

• PropertyMe (preferred)
• Property Tree (preferred)
• Console Cloud (preferred)
• realestate.com.au
• Domain
• Microsoft Office / Google Workspace

What Success Looks Like

• Tenant and landlord communication is handled professionally and promptly
• Leasing administration and renewals are managed accurately
• Maintenance and arrears are proactively monitored
• Compliance requirements are tracked and up to date
• Portfolio support runs smoothly with minimal issues or missed deadlines

Preferred

• Certificate IV in Real Estate Practice (CPP40000 / CPP41419 equivalent)