Property Manager Support - NSW Residential Real Estate (Remote)
Work From Home | Full-Time | AU Hours | PH-Based
NSW Residential Real Estate Experience Essential
About the Role
We are seeking an experienced Property Manager Support professional to work remotely with a Sydney-based property management team, supporting a live NSW residential portfolio.
This is a hands-on support role focused on leasing administration, tenant and landlord communication, maintenance coordination, and compliance, while all inspections and fieldwork are handled locally.
You will play a key role in keeping the portfolio organised, compliant, and running smoothly.
Key Responsibilities
Tenant & Landlord Support
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Manage tenant and landlord enquiries via phone and email
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Process rental applications, lease preparation, and renewals
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Coordinate maintenance requests and liaise with trades
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Monitor rental payments, arrears, and issue reminders
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Maintain accurate tenant and owner records
Leasing & Marketing Support
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Create and manage listings on realestate.com.au and Domain
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Coordinate advertising, photography, and listing updates
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Respond to rental enquiries and assist with inspection scheduling
Administrative & Financial Support
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Manage inboxes and calendars for the property management team
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Prepare leases, reports, and condition reports
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Track key dates including renewals, expiries, and inspections
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Support arrears tracking, invoicing, and reconciliations
Compliance & Reporting
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Ensure documentation complies with NSW tenancy legislation
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Monitor compliance requirements including smoke alarms, insurance, and pool certificates
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Generate reports on arrears, leasing, and maintenance activity
Requirements
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2-4+ years Australian residential property management experience (NSW essential)
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Strong understanding of NSW tenancy legislation and processes
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Experience with PropertyMe, Property Tree, or Console Cloud (preferred)
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Excellent written and verbal communication skills
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Highly organised, detail-oriented, and proactive
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Ability to work independently in a remote environment
Systems & Tools
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PropertyMe (preferred)
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Property Tree (preferred)
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Console Cloud (preferred)
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realestate.com.au
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Domain
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Microsoft Office / Google Workspace
What Success Looks Like
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Tenant and landlord communication is handled professionally and promptly
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Leasing administration and renewals are managed accurately
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Maintenance and arrears are proactively monitored
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Compliance requirements are tracked and up to date
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Portfolio support runs smoothly with minimal issues or missed deadlines
Preferred
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Certificate IV in Real Estate Practice (CPP40000 / CPP41419 equivalent)
