Baltimore Crisis Response, Inc.
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📍 Baltimore, Maryland | Hybrid/Remote
💰 $50,000–$60,000 Salaried
🕒 Full-Time | Monday–Friday | Day Shift
🚗 Travel: Up to 10%
CarePoint Response, Inc. (CPR) is a nationally recognized nonprofit and Baltimore’s comprehensive crisis response system. Since 1992, we have provided timely, community-based care for individuals and families experiencing mental health and substance use challenges.
Our mission is to deliver effective behavioral health crisis services and treatment in the least restrictive environment—meeting people where they are, when they need it most.
CarePoint Response is seeking a detail-oriented and analytical Quality Assurance Specialist to support quality, compliance, and continuous improvement across our 988 Suicide & Crisis Lifeline and related crisis response services.
In this role, you will monitor service quality, conduct audits and call reviews, analyze performance data, and identify opportunities to strengthen operations. You'll work closely with leadership and frontline teams to ensure services meet organizational expectations, regulatory requirements, and recognized quality standards.
This is an excellent opportunity for someone who enjoys turning data and observations into meaningful improvements while supporting a mission-driven behavioral health organization.
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
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Baltimore Crisis Response, Inc.
Baltimore Crisis Response, Inc.
Baltimore Crisis Response, Inc.
