Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Senior Conversational AI / Voice AI Engineer to design, develop, and optimize voice and chat AI solutions. The role requires Arabic proficiency and hands-on experience delivering production-ready conversational AI solutions
Responsibilities
- Design, develop, and optimize conversational AI and voice AI agents for customer-facing use cases.
- Build and configure AI agents using conversational/voice AI platforms.
- Develop and optimize prompts, system instructions, conversation flows, and AI guardrails.
- Design and implement voicebots, chatbots, and multi-turn conversational experiences.
- Configure and optimize RAG, knowledge bases, retrieval strategies, and AI responses.
- Integrate conversational AI solutions using REST APIs and webhooks.
- Troubleshoot, test, and continuously improve agent behavior, response quality, latency, and reliability.
- Collaborate with architects, developers, CX specialists, and business stakeholders to deliver scalable AI solutions.
Qualifications
- 5+ years of experience in software engineering, conversational AI, voice AI, chatbot development, or a related technical field.
- Arabic language proficiency.
- English proficiency at least at Upper-Intermediate (B2) level.
- Strong hands-on experience delivering production conversational AI and/or voice AI solutions.
- Experience with ElevenLabs Agents or comparable platforms such as Dialogflow, Amazon Lex, Google CCAI, Azure AI, Cognigy, Kore.ai, or similar.
- Strong knowledge of prompt engineering, AI guardrails, conversation design, and agent optimization.
- Practical experience with RAG, knowledge optimization, and knowledge-base tuning.
- Strong experience with REST APIs and webhooks.
- Experience with Genesys integrations and live-agent handoff.
- Experience designing and implementing voice and chat conversational flows.
- Understanding of intents, context, turn-taking, fallback handling, and escalation.
- Strong communication, analytical, and problem-solving skills.
Additional Information
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
