Senior Application Manager - Markets Technology

At Aztec, we’re committed to building and nurturing a diverse and inclusive workforce where everyone feels valued, respected, and able to grow. We know that different backgrounds, perspectives, and experiences strengthen our business and we welcome applications from all individuals. So, if your experience doesn’t exactly match with every part of the job description, but you are excited about the role, we would still like to hear from you. If you are passionate, curious, innovative and data driven, you could still be a good fit.

About the role:
 

Reports to Associate Director – Markets Technology Services

With continued growth across the Aztec Group, our Technology teams are expanding to support current and future business needs. We’re after experienced individuals to help us deliver high-quality, and seamless Technology experiences across all business functions.

The purpose of this role is to work alongside colleagues in the Markets Technology Applications team (MTS) to give our clients, and our colleagues, the best possible experience of Aztec’s client servicing applications suite and to strive to deliver a service offering that differentiates us from our competitors.

The role involves a range of tasks from creating requirement documents alongside members of the client-facing teams, configuring new system functionality, supporting integration feeds and automation, preparation of training materials, deployments of changes and designing processes to improve operational efficiencies, and most importantly being the face of the teams for both internal and external stakeholders.

Key responsibilities:

Application Management:

• Coordinate and execute the roadmap for Yardi, Blueprint and Viewpoint, client-centric applications, ensuring alignment with business priorities and the broader technology strategy.

• Support the adoption and integration of these applications to deliver value across operational and client-facing teams.

• Collaborate with stakeholders to identify, prioritise, and implement improvements or new features to meet evolving client needs.

Data Management and Integrations:

• Ensure effective data governance across all applications, promoting accuracy, security, and compliance with regulatory requirements.

• Work with the data team to develop and oversee integration strategies to enable seamless data flow between applications, enterprise systems (e.g., eFront, Yardi).

• Advocate for the use of APIs and middleware solutions to streamline data sharing, reduce manual processes, and enhance reporting capabilities.

• Facilitate the adoption of master data management (MDM) practices to ensure consistency and reliability across systems.

• Partner with data architects and reporting teams to deliver integrated insights, enabling advanced analytics and decision-making.

Innovation and Adoption:

• Continuously identify and evaluate emerging technologies in data management, integrations, and client-facing solutions that can differentiate Aztec Group in the market.

• Promote innovative approaches to leverage existing applications and introduce new tools that enhance efficiency, scalability, and client satisfaction.

Vendor and Partner Management:

• Build strong relationships with third-party vendors, ensuring service delivery meets performance, security, and cost-effectiveness standards.

• Oversee vendor roadmaps and developments to align with Aztec’s operational needs, advocating for new features or functionality when required.

• Manage contracts and service-level agreements (SLAs), ensuring alignment with Aztec’s operational goals.

Operational Excellence:

• Monitor application performance, ensuring high availability, security, and compliance with industry standards.

• Define KPIs and metrics for application success, tracking impact on operations, data quality, and client outcomes.

• Oversee incident management, root cause analysis, and remediation for issues affecting applications in the portfolio.

Team Supervision:

• Supervise a team of application configuration and technical specialists, fostering a culture of collaboration and continuous improvement.

• Provide technical guidance to team members on data architecture, integrations, and application optimisation.

Stakeholder Engagement:

• Act as a trusted advisor to internal teams, bridging the gap between technology and business by understanding their data and application needs.

• Support pre-sales and onboarding activities by providing subject matter expertise on data integration, reporting, and application capabilities.

Skills, knowledge, expertise:

• Data Management Expertise: Understanding of data governance, quality, and lifecycle management, with experience implementing master data management (MDM) practices.

• Excellent communication: communicates with clarity and confidence at all levels; adapts style and content to the needs of the audience by being inspirational, avoiding ‘tech jargon’.

• Integration Knowledge: Proficient in managing APIs, middleware, and data pipelines to enable seamless system interoperability and data sharing.

• Strategic Vision: Ability to align technology and data initiatives with business objectives, translating complex requirements into actionable roadmaps.

• Technical Expertise: Familiarity with application architecture, cloud technologies, and reporting solutions, with a focus on financial services systems (e.g., eFront, Yardi, Viewpoint)

• Team Supervision: Proven experience in supervising cross-functional teams, facilitating engagement, and fostering innovation.

• Client-Centric Approach: Strong understanding of client needs in financial services, ensuring applications and integrations deliver exceptional value and insights.

Qualifications and Experience:

• Bachelor’s degree in technology, data management, or a finance related field; advanced degree preferred.

• Minimum 8 years of experience in technology, data management, or applications management roles within financial services, with at least 3 years in a supervisory capacity.

• Strong track record of delivering integrated application solutions and data strategies.

• Experience with data governance frameworks, ETL tools, and middleware platforms.

• Familiarity with Aztec’s key platforms (e.g., eFront, Yardi, Viewpoint, Blueprint, Fenergo, Investran, Medius and client-facing portals)

• Previous practical IT Application Support Management experience within a financial services business, supported by a relevant professional qualification

• Strong stakeholder and relationship management skills

• A broad technical understanding of a wide range of applications and technologies, including Cloud

• Ability to supervise a team aligning to Aztec Group values

• Good understanding of technical principles

• Strong internal and external communication and interpersonal skills, together with the ability to develop good working relationships within the business, the IT team and with other service providers

• Proven ability to quickly learn new information, processes and procedures

• Proven ability to meet deadlines and identify and deal with problems

• Occasional travel to other jurisdictional offices will be required

You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.

We understand that everyone has different needs, and that’s why our employee package includes a variety of benefits. In addition to a competitive salary, here are some examples of the benefits that we may offer:

• Discretionary bonus scheme
• Flexible, hybrid working
• Ability to work abroad for up to 3 weeks per annum
• Generous holiday allowance
• Pension scheme
• Private medical insurance, including eye care
• Life assurance (death in service and critical illness benefit)
• Worldwide travel insurance
• Health and wellbeing programmes
• On-site parking (location dependent)