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Social Media and Administration Specialist | AU | WFH

Staff Domain

Role overview

Qualifications

  • Excellent written and spoken English skills
  • Professional social media experience with a strong understanding of Instagram
  • Video editing skills using CapCut, Premiere Pro, or similar platforms
  • Strong Canva skills and experience creating engaging visual content

Responsibilities

  • Manage social media content calendar and create engaging posts
  • Respond to accommodation enquiries and manage reservations
  • Create graphics and marketing collateral in Canva
  • Provide general administrative support to the management team

About the company

Staff Domain logo

Staff Domain

Outsourcing & Offshoring

Staff Domain’s mission is to support global businesses through end-to-end offshore recruitment and operational management to enable cost savings and rapid growth.We offer staff acquisition and bespoke solutions to clients looking to expand, looking for resource support, or simply looking to support their bottom line.We cater to a variety of services to providing comprehensive, tailor-fitted approach for your business and local team needs. With Staff Domain, you are in control.We pride ourselves in presenting smooth end-to-end, customized offshoring experience and in providing employees the best career experience that will compliment clients'​ products and services in further promotion and market penetration to improve total satisfaction of customers and staff alike.Personalized service excellence is our core. Operational consistency is our key. Our culture is what sets us apart. Be one step ahead of the competition.

Company details

Company typeScaleup
IndustryOutsourcing & Offshoring
Company size201 - 500

Links

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Job description

Setup and Location: Work From Home - Philippines
Work Schedule: 9:00 AM-6:00 PM (AEST) | 07:00 AM-4:00 PM (PH Time)
Employment Type: Full-time

Ready to do work that actually excites you?

We’re looking for a creative and highly organized Social Media and Administration Specialist to support a growing Australian hospitality business across social media, digital marketing, reservations, guest communication, and general administration. With around 50% of the role focused on social media and content and 50% on reservations and administration, you’ll help grow the brand while ensuring guests receive prompt and professional support.

This role is ideal for someone who takes ownership, works proactively, and enjoys a varied role where no two days are the same. You’ll have the opportunity to contribute ideas, manage important guest and reservation processes, and grow with the business as the role evolves.

What You’ll Do
You’ll be the kind of person who:

Social Media and Marketing
  • Manage our social media content calendar
  • Create and schedule Instagram posts, Reels and Stories
  • Edit supplied video footage into engaging short-form content
  • Write captions consistent with the brand
  • Create graphics and marketing collateral in Canva
  • Help promote accommodation, experiences, athlete camps and special events
  • Manage and respond to social media comments and messages
  • Identify opportunities for new content
  • Repurpose existing content across channels
  • Assist with email marketing through Mailchimp
  • Basic website/WordPress updates
  • Monitor social media performance and provide simple monthly reporting
  • Turning photos and raw video supplied by the Australian team into polished, engaging content.

Reservations and Administration
  • Respond to accommodation enquiries
  • Manage and update reservations
  • Booking.com and Online Travel Agencies (OTA) administration
  • Guest pre-arrival and post-stay communication
  • Follow up outstanding payments
  • Prepare and send invoices
  • Maintain guest records and databases
  • Respond to and manage online reviews
  • Assist with group, corporate and athlete-camp enquiries
  • Maintain spreadsheets and internal records
  • Provide general administrative support to the management team



Requirements

What You Bring
We’re looking for someone with:
  • Has excellent written and spoken English skills.
  • Has professional social media experience, with a strong understanding of Instagram, particularly Reels and Stories.
  • Has video editing skills using CapCut, Premiere Pro, or similar platforms.
  • Has strong Canva skills and experience creating engaging visual content.
  • Has experience using Meta Business Suite.
  • Has strong copywriting skills with the ability to create engaging and on-brand content.
  • Has excellent organisational skills and a strong attention to detail.
  • Has the ability to work independently and take ownership of responsibilities.
  • Has strong spreadsheet and general computer skills.
  • Experience in hotels, tourism, Booking.com, property management systems, Mailchimp, WordPress, or endurance sports brands would be highly regarded.


Benefits

Why You’ll Love Working Here
  • HMO, dental, and life insurance for you and one free dependent from day one, with the option to add more.
  • Uncapped placement incentives.
  • Ongoing training and upskilling opportunities.
  • Paid leaves including birthday, vacation, medical, and maternity, with up to 6 vacation days convertible to cash on your anniversary.
  • Employee engagement activities such as year-end party, family day, team building, and more.

Let’s Talk
If you’re thinking “this sounds like me”—it probably is. Click apply. We can’t wait to meet you.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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