Medical Records & Legal Support Specialist
Location: Remote
Schedule: U.S. Business Hours
Apply here: https://operationsarmy.com/application
About the Role
We are seeking a highly organized and detail-oriented Medical Records & Legal Support Specialist to provide administrative support for a U.S.-based personal injury law firm.
The role will initially focus on medical records retrieval, billing and balance verification, provider follow-up, and case-related administrative support, with opportunities to take on additional pre-settlement and property damage claim responsibilities as the engagement grows.
Key Responsibilities
- Request medical records and billing documentation from healthcare providers
- Follow up persistently on outstanding medical record and billing requests
- Perform balance checks and verify outstanding medical balances
- Support administrative tasks related to subrogation
- Maintain accurate documentation, records, and status updates
- Communicate professionally with medical providers, insurance representatives, clients, and internal legal staff
- Track requests through completion and proactively address delays
- Identify and escalate missing documentation, discrepancies, and other issues
- Support general administrative workflows related to personal injury cases
- Assist with additional pre-settlement tasks, including requesting reductions, obtaining final subrogation information, and verifying balances
- As needed, support property damage claims for motor vehicle accident cases, including vehicle repairs, rentals, replacement vehicles, and related claim coordination
Qualifications
- Prior experience working with a U.S.-based personal injury law firm strongly preferred
- Experience with medical records retrieval and provider follow-up
- Familiarity with medical billing, balance verification, and related documentation
- Understanding of personal injury case workflows
- Experience communicating with medical providers, insurance companies, and clients
- Strong written and verbal English communication skills
- Excellent attention to detail and documentation skills
- Comfortable making outbound calls and persistently following up on outstanding requests
- Ability to manage multiple open requests and follow-ups simultaneously
- Strong organizational and task-management skills
- Experience supporting motor vehicle accident cases is a plus
- Spanish/English bilingual proficiency is a plus
Technical Skills
- Experience with legal case management systems preferred
- Comfortable working with medical records portals and provider systems
- Proficiency with Google Workspace and/or Microsoft Office
- Experience using VoIP or phone systems for provider and client outreach
- Ability to quickly learn client-specific legal and case management platforms
What We're Looking For
We're looking for someone who is proactive, persistent, highly organized, and comfortable managing time-sensitive administrative workflows. The ideal candidate can communicate professionally with multiple stakeholders, maintain accurate documentation, and consistently follow requests through to completion.
Apply here: https://operationsarmy.com/application
