Technical Client Success Manager

Job title: Technical Client Success Manager  

Employment Type: Full Time - Remote with Philippine Employment Benefits Health Care, Social Security Contribution, Paid Leave, 13-Month, etc. 

Job Description 

How you'll make an impact:

As a Technical Client Success Manager, youll play a pivotal role in driving client satisfaction and ensuring the success of AI-powered projects. Youll act as the bridge between our clients often fast-growing startups and the internal technical teams, managing inbound requests, coordinating development progress, and providing timely updates.

While prior experience with AI tools isn't required, a strong foundation in client success, project coordination, or account management especially within a technical or software-driven environment is essential. Were particularly looking for someone with the ability to understand technical proposals and contribute to solution scoping and response generation.

What makes this role exciting is the direct exposure to cutting-edge AI tools and workflows, including ChatGPT, Zapier, and Make.com. Youll receive hands-on training to help you grow comfortable with AI systems and terminology, making this a high-growth, high-learning opportunity for anyone passionate about the future of tech.

Core Responsibilities

Inbound Management & Project Tracking

• Monitor and manage inbound leads and client communications.

• Maintain clear timelines and track development progress.

• Ensure regular and clear updates are provided to clients.

Client Onboarding & Discovery

• Lead client onboarding and capture key goals and pain points.

• Turn client input into scoped-out project briefs for internal teams.

• Youll receive training on AI concepts and tools so you can confidently translate needs into solutions.

Project Coordination & Delivery

• Act as the main point of contact for assigned clients.

• Write clear task briefs and track deliverables.

• Keep timelines, communications, and expectations in sync between clients and internal teams.

Light QA & Technical Understanding

• Review developer output to ensure it aligns with client expectations.

• While you wont build anything yourself, you'll be exposed to workflows using tools like ChatGPT, Zapier, Make.com, and other industry standard AI tools.
• Training and support will be provided to help you grow comfortable with AI systems and terminology.

Client Relationship Management

• Excellent communication skills

• Build trust and rapport with clients.

• Identify additional ways to support them through automation and systemization.

• Participate in upsell, renewal, and feedback loops alongside the founder.

Required Experience

• 2+ years in Client Success, Account Management, or Project Coordination
• Background working with a technical product or service (e.g. software, SaaS, agency, CRM, martech, or similar)
• Knowledge with platforms like ChatGPT, Zapier, Make.com, n8n, ElevenLabs, Airtable, etc.
• Past exposure to AI, process-automation, or no-code tools
• Experience working with startups, agencies, or fast-paced teams
• Strong written/verbal communication in English
• Detail-oriented, organized, and able to juggle multiple clients or projects
• Strong familiarity with Gmail, Google Calendar, Google Drive, Google Docs, and Slack these are our core operations tools and experience using them is a must.

Schedule & Location Setup

Location: Fully Remote 

Schedule:

• Training period (8-12 weeks): 3 PM - 12 AM Manila time
• Regular shift: 6 PM - 3 AM Manila time

Work Days: Monday to Friday 

Supervisory Contract: Not subject to Holiday Premium, Night Shift Differential, Overtime 

Benefits:
- Philippine Employment, Work from Home, SSS, PhilHealth, Pag-IBIG, Private Health Insurance, 13th Month Pay, Annual Pay Raise, Above-Market Pay, 15 Days of Leave Credits (6 Sick, 6 Vacation, 2 Emergency, 1 Birthday), Paid Birthday Leave, Stable Employment, Skills Development Opportunities

Permitted Holidays Leave:
- Jan 01, New Years

- May 01, Labor Day

- Dec 24, Christmas Eve

- Dec 25, Christmas Day

- Dec 31, New Years Eve