Implementation Project Manager

About Wellspring

Wellspring Worldwide, Inc. is a leading provider of web-based software systems for managing research, technology commercialization, and innovation operations for universities, companies, government agencies, and independent labs. Founded in 2003, Wellspring has grown to serve over 500 organizations globally, including Fortune 500 companies, SMEs, hospitals, and universities. The company’s flagship products—Sophia, Flintbox, and Zeto—enable organizations to manage the entire innovation lifecycle, from discovery and IP management to commercialization and knowledge transfer.

***You MUST be authorized to work in the United Kingdom to qualify for this role and hold ***

General Summary

Wellspring seeks a diligent and client focused professional to join our team as an Implementation Specialist for supporting our client implementation process. Your main responsibility will be to configuration of our software system and transitioning of client data during our enterprise software implementations. You will also collaborate with clients, business development and project managers during each phase from project planning to execution to system delivery. This position is ideal for people who want to provide solutions to client business process that will impact the world through innovation.

Job Description
As an Implementation Project Manager, you will lead the interactions with clients and work with internal staff in executing successful implementations of our technology transfer software. This role demands ability to manage multiple projects at the same time and experience with Salesforce systems. The RIGHT candidate should have the ability to manage configurations, interpret client requests for workflows or configurations. This role also requires strong organizational skills, technical proficiency, and attention to detail. You will assist in data migration, troubleshooting, and configuring to meet client needs. 

Responsibilities

• Perform basic Salesforce configurations such as permission, fields, and data importing. 
• Manage data migration processes with internal teams. 
• Collaborate with clients and internal teams to gather requirements and translate them into solutions. 
• Troubleshoot software configuration and data reconciliation-related issues. 
• Track project management tasks, including timelines, deliverables, and stakeholder communication. 
• Provide training and documentation to clients on software functionality. 

Requirements

• Salesforce experience, including configurations, customization, and training (certifications like Salesforce Administrator preferred). 
• Project Management background preferred  
  (PMP certifications, etc.) 
• Excellent problem-solving and communication skills. 
• 2-4 years of experience as a solution consultant, data analyst or leading enterprise software implementations. 
• Ability to collaborate effectively with cross-functional teams. 
• Excellent communication and problem-solving skills. 
• Beginner to intermediate Excel knowledge. 
• Industry experience in B2B software. 
• Bachelor’s Degree or higher preferred. 
• Background in providing solutions for academic institutions, research hospitals, or industrial R&D is preferred.