Job Title 

Location

Additional Location(s)

Employee Type

Working Hours Per Week

Summary

Assist with day-to-day operations of the Journey and Palliative program, which are designed to manage patients who are at any stage of a chronic or life-limiting illness as they continue to seek curative or palliative treatment. Support the transition of patients to the correct level of care, as decided by patient and family.

Essential Duties and Responsibilities

include the following. Other duties may be assigned as necessary.

• Coordinate, schedule, and assign Journey or Palliative patients to providers
• Conduct follow-up calls to patients and families to collect data about patients/family response to the treatment plan established by the assigned provider
• Serve as the contact point, advocate, and informational resource for patients, care team, family/caregiver(s), payers, and community resources
• Manage referrals, when needed, to appropriate agencies required to assist the client in achieving the goals and objectives identified in their Care Plan
• Assist patients in problem solving potential issues related to the health care system, as well as financial or social barriers (e.g., request interpreters, transportation services, or prescription assistance as appropriate)
• Assist with medical records
• Demonstrate excellence in both internal and external customer service
• Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality
• Ensure and/or remain in compliance with local, state, and federal regulation
• Comply with Company’s Core Values and Core Competencies
• Perform other duties as assigned by supervisor

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A minimum of 2 (two) years of experience in Palliative, Hospice, or Home Care preferred
• Bachelor’s degree in a health-related field preferred
• Medical records experience preferred
• HCHB experience strongly preferred
• Strong written and verbal communication skills
• Teamwork orientation
• Able to take and follow through with delegated tasks and accountability
• Resourcefulness in problem solving
• Proven data analysis skills with previous use of an electronic health record
• Proven organizational skills and ability to prioritize work to meet the needs of the agency
• Intermediate proficiency in Microsoft applications: Excel, Word, Outlook, PowerPoint
• Ability to provide excellent customer service and demonstrate strong cultural competency
• Ability to adhere to strict confidentiality guidelines

Certificates, Licenses, Registrations

Must have and maintain in good standing professional license, certificate, or registration, as applicable.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

COMMENTS
This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

NOTICE:

• Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
• By supplying your phone number, you agree to receive communication via phone or text.
• By submitting your application, you are confirming that you are legally authorized to work in the United States.

Graham Healthcare Group is an Equal Opportunity Employer