Application Support

Your mission

• Work as part of the Applications Support team, providing system administration and end-user support for Dynamics 365 and Dynamics 365 Business Central apps
• Provide application and system administration support for other business applications covered by the Applications Support team.
• Provide user support by understanding business systems and processes to ensure timely problem resolution and minimise service interruptions.
• Work with third-party technical support teams on change requests, bug fixes and enhancements.
• Run daily, monthly, quarterly or yearly system processes, including testing and reconciliations.
• Analyse data and test system enhancements or changes to business applications in scope of the IT Applications 
• Coordinate and support User Acceptance Testing, training activities and early-life application support.
• Document issues, changes and knowledge items using business change management tools including JIRA, Confluence and business incident / change management tools.
• Contribute to the creation and ongoing maintenance of operating procedures and training materials for the Applications Support team.
• Understand and adhere to IT compliance policy requirements in order to mitigate business application risk, including SOX and cyber security requirements.
• Participate in Business team system initiatives and implementations.
• Support project planning and delivery by tracking milestones, risks, issues and actions.

Your profile

Educational/ Experience

• Degree in Information Technology, Business, Finance is a plus
• 2+ years’ experience as a Business Application Support Analyst in complex, multi-stakeholder environments.
• Strong analytical and problem‑solving capability
• Demonstrated ability to work effectively across cross‑functional teams, third‑party vendors, and geographically distributed stakeholders.
• Experience supporting user enablement activities, including training, communications, and early‑life application support.
• Working knowledge of IT compliance and internal control frameworks (e.g. SOX).

• Experience in supporting Dynamics 365 based applications
• Basic Excel skills for analysis, reconciliation, validation, and reporting.

• Awareness of IT‑compliance and security standards, including SOX.

• Strong stakeholder engagement and communication skills, with the ability to influence across business and IT.
• Proven ability to build trusted relationships with demanding internal customers.
• Delivery‑focused, positive, and pragmatic approach to problem solving.
• Excellent written and spoken English.

What we offer

Benefits

• Medical insurance: Your health, and your family's, is our top priority. You're fully covered.
• Holiday flat in Valencia: Dreaming of sunny days in Spain? Our company flat is ready for your next getaway.
• Gifts for special occasions: We love celebrating you. Expect thoughtful surprises on Easter, Women's Day, Father's Day, and more.
• Anniversary gifts: Your 1st, 5th, and 10th work anniversaries are milestones worth celebrating, and we mark each of them with a special gift.
• Team-building events: We value connection beyond work, offering engaging team experiences in great locations to inspire collaboration and fun.
• End of year celebrations: We wrap up each year with a special celebration, filled with joy, laughter, and unforgettable moments.
• Day off on your birthday: Your special day is yours to enjoy, no work required.
• Community and social initiatives: We bring people together through activities like Bring Your Kids to the Office Day, donation drives, tree planting, sporting events, decorating the Christmas tree with your colleagues, celebrating new office openings, Principal33's anniversary, and more.
• Access to Udemy: Growth matters, so you get unlimited access to thousands of courses. Develop your skills anytime, anywhere.
• German language courses: Dedicated courses to help you build your German skills, supporting both personal and professional growth.
• Personal and professional growth: We support your development through masterclasses with experienced trainers, and we're open to investing in courses and training that help you grow.

Email address