Spanish / English AI Voice Ticket Triage Support Specialist HN

• 30+ days ago

Allied Global

Role overview

Qualifications

Analytical skills
Detail-oriented
Experience with AI conversations and system logs
Technical documentation skills

Responsibilities

Perform initial technical review of support cases related to AI voice applications
Analyze reported issues and identify likely root causes
Ensure tickets are accurately documented
Route tickets to the appropriate Product or Engineering teams

Key facts

Remote from: Honduras
Full time
Registered Nurse
English

Hard skills

Other skills

Analytical Thinking
Detail Oriented

About the company

Allied Global

Outsourcing & BPO
Large
5,001–10,000

Regardless of your Company’s size (from Start-ups to Fortune 500), business vertical or service requirements, we act as a seamless extension of your team to help you grow, and take your business to the next level with an agile approach. This is what we do the best:SALES | We optimize every call to convert it into a saleCUSTOMER CARE | We create the best customer experienceTECH SUPPORT | We handle every call with a solutions approachBACK OFFICE | We handle traditional and non-traditional tasks efficiently and accuratelyQUALITY ASSURANCE | We ensure quality is monitored and measuredTechnology Services | We optimize your database life-cycleFor more details and to learn how we can partner together, please visit www.alliedglobal.com

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Job description

We are looking for an AI Voice Ticket Triage Support Specialist to perform the initial technical review of support cases related to AI voice applications. This role analyzes reported issues, identifies likely root causes, and ensures tickets are accurately documented and routed to the appropriate Product or Engineering teams.

The ideal candidate is analytical, detail-oriented, and comfortable reviewing AI conversations, system logs, and technical data to produce clear, actionable tickets.