Collections Specialist

Our mission is to become the financial and revenue operating system for primary care practices.

We help dental and veterinary clinics manage how money flows into the practice - from patient access, to payments, memberships, financing, insurance, and reporting - in one coherent system.

Rather than treating payments, plans, and finance as separate tools, we combine them into a single operating layer that reflects how practices actually run their business.

There are three structural shifts reshaping primary care right now:

1. Patient access is moving beyond opening hours. Clinics are under pressure to be available when patients want to engage, not just when the front desk is staffed. Voice and chat interfaces are becoming the new front door to care.

2. Revenue is becoming structured, not ad-hoc. Memberships, financing, and insurance are increasingly used to smooth cashflow, improve access, and increase predictability — particularly as NHS capacity declines and private care expands.

3. Practices need better financial insight, not more software. Owners and managers want to understand whether their pricing, plans, and utilisation make economic sense — without becoming analysts or relying on opaque tools.

Today, we support over 6,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to reinvent memberships next. Beyond payments, we are launching a voice/chat AI solution that complements our existing products.

Tabeo is profitable. We seek to grow revenue by 50-60% per year and exceed £25 million ARR in 2028.

We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise!

About the role:

Tabeo has a positive approach to collections, focused on customer needs. We are looking for a Collections Specialist to assist with day to day collections. The role, which will be a vital part of Tabeo’s ongoing success, involves building relationships with customers, while also ensuring timely payments and the recovery of outstanding balances on both non regulated/regulated loans.

Responsibilities will include:

• Monitoring and investigating accounts to identify outstanding loans in arrears or default

• Solid understanding of repayment schedules and debt management, working in line with Tabeo’s policy and procedures to ensure effective and timely management of collections related caseload

• Processing ad-hoc payments and refunds as required, resolving issues where necessary

• Maintain accurate records using internal systems

• Report on collection activity as required

• Escalation of complex cases to senior management

• Contribution to our ethos of continuous improvement, by communicating customer and product feedback with the wider business.
  

Requirements

• Proven experience within a collections role in financial services, with 3-4 years of experience

• A sound knowledge of collection techniques and familiarity with relevant regulatory requirements including CONC, TCF and GDPR

• Strong negotiation and communication skills

• Sound problem solving capabilities, with a genuine commitment to finding suitable outcomes for customers

• Strong organisation and time management skills, with the ability to manage your own workload while working as part of a close-knit, successful team

• Tabeo is growing quickly, so you’ll need flexibility to work some weekends, and to take on additional responsibilities as required.

• Strong attention to detail and ability to maintain accurate records.

• Confident telephone manner with the ability to manage difficult conversations calmly and professionally.

Benefits

Competitive salary

Remote-first working

£2,000 annual training and development budget

Fully equipped home-office setup

AXA Business Health private medical cover (UK), including dental, optical, life assurance, wellbeing support and gym discounts

Electric car scheme

24 days’ annual leave plus birthday off

Enhanced parental leave

Fertility treatment leave (up to 5 days per year)

Contributing pension scheme (UK)

Company trips, offsites, and team get-togethers we actually look forward to!

We are considering applicants in the UK or fully remote from anywhere GMT +/- 3.