Business Collections Specialist

• Minimum of 80 outbound/inbound calls 
• Negotiate payment in full or secure a payment arrangement 
• Create a sense of urgency for non-paying debtors 
• Work closely with the Client Support Representative to resolve disputes 
• Maintain a positive attitude 
• Remain respectful to debtors & peers 
• Strong work ethics and integrity 
• Prioritize time management 
• Remain professional at all times 
• Meet/exceed monthly phone, activity & fee quotas 

• Collections, sales, telemarketing, customer service, or call center experience preferred 
• Basic proficiency with Microsoft Office, data entry and strong computer skills, Excel preferred 
• Critical Thinker 
• Basic Math and Writing skills 
• Salesforce experience is a plus 
• Strong attention to detail and goal-oriented 
• Ability to de-escalate adverse situations 
• Strong interpersonal, communication, and organizational skills 
• Dependability 

• $12.98 per hour PLUS commission and bonuses 
• Benefit package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.