French Customer Support Advisor (Fully remote)

Do you speak French and are you looking to work fully remote abroad? You're reading the right job posting - we offer an Customer Support Advisor position in Portugal, with a pioneering multinational technology firm, and our client provides a comprehensive relocation package including accommodation! 

What we offer you

You will be trained and guided continuously by your managers and team. You will learn new processes, develop your language and communication skills, and work in a digital environment, with some of the most innovative technologies on the market.

Your benefits

• Performance bonus
• Hybrid model
• Comprehensive relocation package (airport pick-up and administrative assistance for registration, flight refund, annual paid flight to home country, free Portuguese courses)
• Accommodation
• Private health insurance

Responsibilities

• Provide exceptional customer support for inquiries related to orders, deliveries, and returns.
• Handle order-related issues promptly and efficiently, ensuring customer satisfaction.
• Collaborate closely with various teams to resolve complex order-related issues and escalations.
• Maintain accurate records of customer interactions and transactions in the system.
• Continuously strive to improve order support processes and procedures to enhance the overall customer experience.

Requirements

• Fluency in French (C2) both written and spoken
• Possession of an EU passport or work permit for Portugal
• B2 level in English
• Strong communication skills