Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
- Position Title: Junior Consultant IBP / Consultant IBP
- Experience: 3–6 years
Required Skills:
- IBP scope: Demand, Supply, Inventory Optimization, S&OP, Response & Supply, Control Tower
- Configuration: Planning areas, key figures, time profiles, version management
- CI-DS / SDI data integration
- Statistical forecasting
- AMS / production support
Job Description:
Role Overview: Are you ready to build a strong foundation in supply chain planning and play a key role in maintaining smooth SAP operations for global enterprise clients? As a Junior Consultant – SAP IBP (AMS), you will join our dedicated support team in India to deliver high-quality incident resolution, daily application maintenance, and system monitoring for SAP Integrated Business Planning (IBP). You will work closely with cross-functional support teams to ensure business continuity, efficient ticket lifecycle management, and reliable background process execution.
Your Responsibilities:
Incident & Ticket Management: Analyze, triage, and resolve basic to mid-level SAP IBP technical and functional incidents within defined SLA guidelines. Record, update, and manage ticket lifecycles accurately in designated tracking tools (e.g., ServiceNow, Jira, Remedy).
- Batch Job Monitoring & Management: Monitor scheduled IBP batch jobs, data integration tasks (CPI-DS / SDI), and background planning runs to ensure successful execution and timely completion. Identify, troubleshoot, and escalate job failures promptly.
- Shift Operations & On-Call Support: Work flexibly across rotational shift schedules to provide continuous application support coverage for global client operations.
- Routine Application Maintenance: Assist with regular system health checks, routine master data maintenance support, and minor configuration updates/enhancements as guided by senior consultants.
- User Support & Guidance: Interact with business end-users and key stakeholders to clarify reported issues, gather issue details, and provide status updates or guidance on standard SAP IBP functionality.
- Documentation & Knowledge Sharing: Maintain and update standard operating procedures (SOPs), knowledge base articles, and incident resolution logs to support continuous team learning and efficiency.
Qualification:
- Any Graduate
- Relevant Experience: 3-6 years of hands-on experience in SAP application support/AMS environments, with a primary focus on SAP IBP (Demand, Response & Supply, or S&OP modules).
- Technical & Process Knowledge: Good foundational understanding of core SAP IBP concepts, standard planning view operations, data integration flows (CI-DS/SDI), and basic supply chain planning processes.
- Batch & System Monitoring: Practical experience in monitoring SAP background jobs, error log analysis, and basic troubleshooting of failed data interface runs.
- Ticketing Tools Expertise: Hands-on exposure to standard IT service management (ITSM) and ticket tracking platforms (e.g., ServiceNow, Jira, or similar tools).
- Operational Flexibility: Willingness and capability to work in rotational shifts to support global business coverage.
- Analytical & Communication Skills: Strong analytical problem-solving ability, clear written and verbal communication in English, and a customer-centric support mindset.
- Teamwork & Adaptability: Ability to perform well in a fast-paced team environment, manage multiple support priorities effectively, and take ownership of daily support deliverables.
We are looking for immediate joiners only.
Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.
- Competitive, above-average compensation
- Global tourist: With us, you can also work from abroad from time to time
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
- A modern environment in which the "you" is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!
