Licensed Insurance Agent- Evening Shift

Job Summary: 

Pumpkin is seeking an Insurance Agent who will report to the Supervisor, Customer Care. This friendly and motivated individual will be responsible for researching and responding to insurance and non-insurance customer service inquiries over phone, email, text, chat, and social media. The Insurance Agent will also play a key role in processing new customer enrollments, claims and fulfillment tasks. The ideal candidate is friendly, motivated, and always looking for new ways to provide an exceptional experience.  The shift for this role will be 12:00-8:30pm EST.

Job Location: Remote – United States 

Main Responsibilities: 

• Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner 

• Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers 

• Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception 

• Answer customer questions and provide insurance and non-insurance related information 

• Educate customers on our full product offerings and take the initiative to help them buy additional coverage 

• Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies 

• Use ticketing software, back office software, and other digital tools to manage and track performance  

• Data entry for the above tasks 

• Other duties as assigned 

Basic Qualifications: 

• Prior experience in customer service role involving a high degree of customer interface  

• Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.) 

• Roll-up-your-sleeves mentality – does what it takes to get the job done 

• Excellent verbal and written skills 

• Administrative and computer skills 

• Great attention to detail with every task 

• Entrepreneurial interest and a passion for pets  

• Existing Property & Casualty Insurance License