Vendor Operations Analyst

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position

About your new role:

CommandLink's vendor ecosystem is the backbone of how we deliver connectivity and services to our customers, and this role will own the relationship between CommandLink and our vendors from the data side up. Today our team manages a large volume of vendor information that constantly needs to be tracked, verified, and updated across our systems, starting with our Quote Tool, which holds the most complete picture we have of each vendor and client. Keeping that tool accurate and current is critical to how the whole business operates.

We're looking for a Vendor Operations Analyst who doesn't just plan around the data, but who gets into the platform and does the work: tracking down information, entering it into the system, and analyzing it to surface insights. You'll work hands on with vendor and platform data every day, and you'll be a key point of contact for vendors, Sales, and other internal stakeholders. This isn't a deeply technical role, but it does require someone analytical, comfortable navigating systems and tools, and confident enough to bring a commercial mindset to every conversation.

Key Responsibilities:

• Own and maintain the Quote Tool, rate cards, and building lists/zip codes, making sure they always hold the most complete and accurate vendor and client information possible, and work toward a single source of truth for all vendor data.
• Acquire vendor information (building lists, rate cards, API capabilities, contact and escalation matrices), load it into the Platform, SharePoint, Quote Tool, and Executed Contracts folder, and keep budgetary versus firm quoting set up and up to date.
• Analyze platform data to identify trends and generate insights (win rates, where and why we're losing deals by customer, region, or vendor), build vendor scorecards, report on quote tool results, and track KPIs.
• Partner with Sales and Regional Pricing Analysts to shape strategy by region, for example onboarding more vendors, adjusting portfolio in a given country, or using budgetary quoting.
• Work with the Dev team on vendor API onboarding and maintenance, test serviceability and pricing, run monthly proactive testing once new integrations go live, and make sure key vendors' APIs are running correctly.
• Serve as the point of contact for US vendor escalations, platform escalations, and vendor portal access for new joiners, and support MSA revisions and adjustments as needed.
• Lead the project to have vendors submit their own onboarding updates, building lists, and rate cards directly.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

What you'll need for success:

Required

• Experience with Sales and/or purchasing/buyer functions; strong Excel skills.
• A hands on, analytical profile: comfortable working directly with platform data, not just planning around it, but tracking it down and entering it into the system yourself.
• A commercial mindset; you're just as comfortable talking to vendors as you are to Sales or other internal stakeholders.
• Proactive by nature; you go get the information you need rather than waiting for it to come to you.
• A self starter who thrives in fast paced environments; startup or high growth company experience is a plus.
• Comfortable learning and navigating systems and tools quickly. No deep technical or engineering background required, but you should understand how the platform works and why.

Nice to Have

• Background in telecom, IT services, or B2B SaaS pricing structures.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off  
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.