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SAP AMS Analyst

WNS Global Services SA

Role overview

Qualifications

  • Business or Computer Science degree at University level or equivalent
  • Accounting degree and/or accreditation is a distinct advantage
  • Deep knowledge of SAP module N/N and ITIL based user support
  • Several years experiences in supporting SAP applications

Responsibilities

  • Provide support to SAP AMS Team by solving SAP related user requests, smaller projects and change requests
  • Configuration, development on, and maintenance of our SAP system
  • Documentation and User training: Produce and maintain appropriate documentation on specific processes, customizations, enhancements, etc.
  • Solve the assigned tickets within SAP AMS specific SLAs

About the company

WNS Global Services SA logo

WNS Global Services SA

Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as a leader in business and operational transformation, partnering with globally leading companies to deliver best-in-class BPM services within their respective industries. Today our South African footprint includes spans across all major cities in the country, this gives our clients the freedom to choose a location best-suited to their strategic business objectives. We have won numerous industry awards by delivering world-class Business Process Management (BPM) services to major local and international players in the telecommunications, financial services and insurance, travel and leisure,retail and utilities industries – some of our clients are among the biggest local and international players in their respective fields. Listed on the New York Stock Exchange (NYSE: WNS), WNS (Holdings) Limited has more than 57 000 employees operating across 60 delivery centers in 16 countries, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. WNS manages the operations of more than 450 clients, many on the Fortune 500 list, across nine industry verticals. DIFFERENTIATORS Proven operational delivery in SA since 2003,State-of-the-art facilities and infrastructure, Robust recruitment model and talent pipeline, Workforce flexibility, Flexible partnership approach, Competitive and innovative pricing models, Continual improvement initiatives. SOLUTIONS Customer Experience Services Finance & Accounting Procurement Solutions Human Resource Outsourcing Analytics Legal Process Outsourcing Enterprise Information Technology Transformation Solutions Risk Management We respect your right to privacy and therefore aim to ensure that we comply with the legal requirement of the POPI Act which regulates the manner in which we collect, process, store, share and destroy any personal information which you have provided to us. https://www.wns.co.za/popia-privacy-policy

Company details

Company size1001 - 5000

Links

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Job description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Provide support to SAP AMS Team by solving SAP related user requests, smaller projects and change requests by advising key users on SAP best practices, customizing and developing within the SAP ECC modules N/N module

Provide ITIL based user support using Ticket system            

SOx compliancy

Configuration, development on, and maintenance of our SAP system        

Taking care of application support, change management, enhancements, legal/fiscal changes and new process requirements.           

Responsibility  Core activities Framework

Member of the ERP SAP AMS Team providing the specific business as usual functionalities

Solve the assigned tickets within SAP AMS specific SLAs

Cooperation with internal and external resources   

Work with and guide the internal users and consultants in support cases as well as in projects

Documentation and User training:

Produce and maintain appropriate documentation on specific processes, customizations, enhancements, etc.

Train (key) users on usage of SAP’s functions.          

Take all necessary activity to achieve business goals within the department, while respecting all existing procedures and rules regarding the quality of work, protection at work and environmental protection.              

Qualifications

Business or Computer Science degree at University level or equivalent Accounting degree and/or accreditation is a distinct advantage.

Deep knowledge of SAP module N/N and ITIL based user support

Experience:

Several years experiences in supporting SAP applications, able to analyze business process requirements and specify / propose solutions, experience in international projects, team player, flexible.

Worked in an international SAPAMS environment compliant to SOX.

Experience with ITIL processes and ticket based working.

Worked with business user and understand business terms and conditions

Has a manufacturing background with complex multiple ERP system support function.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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