Student Success Manager (54740)

ABOUT CLAREMONT LINCOLN UNIVERSITY:
VISION: A world transformed by ethical leaders and engaged communities.

MISSION: Claremont Lincoln University unlocks the potential of current and future leaders who seek to address significant social, economic, and environmental challenges.

VALUES:

Excellence in Education and Student Success – By fiercely supporting student success, we pioneer the future of learning and leadership. To promote excellence in teaching and learning, we champion scholar-practitioner expertise as vital to the effectiveness of our Claremont Core® and programs. Through our commitment to highly engaging curricula and teaching, we ensure that active learners become transformative leaders.

Catalysts for Change - Committing to innovative thinking about the purposes and practices of learning, we champion our mission and educate for change, focusing on action and impact. Responding to current and future challenges, we embrace new ideas and novel solutions to transform the world through ethical leaders and engaged communities.

Ethical & Responsible – Through mutual accountability and ownership, we educate and lead with ethics, integrity, and sustainable business practices. Dedicated to academic integrity and equity, we foster measured, reasonable, and intentional dialogue and collaboration. Diversity and Inclusion – To sustain CLU’s distinctiveness, we cultivate a culture of inquiry, inclusion, and trust for robust dialogue and lasting collaboration. By valuing different perspectives, we encourage rich and expansive engagement that leads to creative, collective outcomes.

PURPOSE OF THE POSITION: 
The Student Success Manager provides enrollment, transition, and ongoing assistance to prospective and current students across graduate, undergraduate, and certificate programs. This position ensures student success through every phase of the student lifecycle, including recruitment, enrollment, academic 
progress, and graduation. Working independently and in partnership across departments, the manager promotes a high-touch, proactive, student-first approach from inquiry to graduation.

RESPONSIBILITIES:

• Travel on behalf of the College for recruitment and other college-related events if/when needed;
• Serve as a point of contact and maintain a personal relationship with prospective and current students through structured and frequent communication.
• Provide high-level student services and advising to promote retention, satisfaction, and completion.
• Counsel prospective and current students on admissions, academic policies, registration, financial aid processes, and other key procedures.
• Coordinate student enrollment and matriculation processes, including verification of records and transcript processing.
• Facilitate or assist orientation programming and online learning transitions.
• Respond promptly to inquiries from prospective and current students via phone, email, and chat.
• Support early alerts and outreach efforts to at-risk students using predictive analytics, performance data, and other tools.
• Track student communications and actions in CRM/SIS systems to aid student engagement and service delivery.
• Process applications, verify documents, compute GPAs, track academic progress, and manage degree audits.
• Partner with faculty and academic advisors to align student needs with academic resources.
• Assist in development and implementation of communication and engagement plans.
• Support reporting and data-driven planning for recruitment, retention, and student success initiatives.
• Maintain FERPA compliance and manage protected student data with confidentiality.
• Assist with campus and virtual events, including occasional evenings/weekends.
• Continuously improve student service strategies in partnership with Enrollment Services, Student Financial Services, and Academic Affairs.