My Hero VA

Sales & Client Success Specialist
Salary – Fully Remote Work From Home Role

(JOB ID: RTSCS2026)

Role
Our client is seeking a Sales Representative to manage the sales pipeline for a U.S. based company.

In this role, you will be responsible for engaging with prospects and guiding leads through the sales cycle. The ideal candidate is a confident communicator who excels at building relationships and is highly organized when managing leads, follow ups, and pipeline stages using GoHighLevel (GHL).

Responsibilities
• Serve as a primary point of contact for inbound leads across phone, email, text, social media, and website inquiries
• Qualify prospective customers, understand their needs, and identify sales opportunities
• Manage leads through the GoHighLevel sales pipeline, from initial contact through closing or disqualification
• Consistently follow up with prospects and nurture customer relationships
• Schedule appointments and coordinate communication between prospects, clients, and internal team members
• Maintain accurate CRM records, including opportunities, tasks, notes, customer information, and communication history
• Monitor the sales pipeline to ensure leads receive timely follow-up
• Educate prospective and existing customers on available services and identify cross-selling opportunities when appropriate
• Assist with customer onboarding, proposals, documentation, calendars, and appointment scheduling
• Monitor incoming leads from digital marketing campaigns and coordinate with the Marketing Automation Specialist regarding lead quality and performance
• Provide updates and reports on sales and pipeline activity
• Continuously develop knowledge of GoHighLevel, CRM best practices, sales techniques, AI tools, and marketing automation

Requirements
• Excellent English and Spanish communication skills (verbal and written) – C1/C2 level
• Previous professional experience in sales, client success, account management, or a similar client-facing role
• Strong understanding of the full sales cycle, from initial contact and qualification through follow-up and conversion
• Experience managing leads and sales pipelines using CRM platforms
• Confident communicating with prospects and customers through phone calls, email, text, and other channels
• Strong relationship-building and customer service skills
• Highly organized with the ability to manage multiple leads, follow-ups, appointments, and priorities
• Proactive and comfortable working independently in a fully remote environment
• Willingness to continuously learn new sales, CRM, marketing automation, and AI tools

Highly Preferred
• Previous experience working for a U.S. based company
• Previous experience managing GoHighLevel (GHL) in a professional environment
• Experience with digital lead sources, including Facebook Lead Ads
• Experience supporting multiple companies, services, or sales pipelines

Location
Remote

Availability
Full-Time (40h per week)
Must be available during Pacific Time business hours (9am–5pm PST/PDT)

Compensation
• $1,200/month for the first 3 months
• $1,400/month for the following 3 months
• $1,600/month thereafter