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Customer Support Engineer

PerkinElmer, Inc.

Role overview

Qualifications

  • Technical training in electrical engineering, electronics, mechatronics, or physics/chemistry
  • Preferably first professional experience in technical customer service of software-based analytical systems
  • Independent, structured, and efficient working style
  • Very good German skills and good English skills in spoken and written form

Responsibilities

  • Support customers on site regarding the installation, maintenance, repair, and qualification of analytical devices
  • Consult customers regarding software updates, device upgrades, qualifications, and process optimizations
  • Document customer service assignments and issues in the corresponding systems
  • Provide support to the service team as needed

About the company

PerkinElmer, Inc. logo

PerkinElmer, Inc.

Research & Scientific Services

For 85 years, PerkinElmer has pushed the boundaries of science in our food, industrial, life science and environmental markets. In addition to innovative laboratory technologies, our OneSource services division delivers a highly trained, experienced, and collaborative team of service engineers with solutions scalable and customizable to serve laboratory needs. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better. PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products. Science with Purpose. Learn more at www.perkinelmer.com.

Company details

Company typeLarge
IndustryResearch & Scientific Services
Company size5001 - 10000

Links

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Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Customer Support Engineer


Location(s)

Germany Remote, Nurenberg, Germany, Regensberg, Germany

Job Description

Für die Betreuung unserer Kunden in Süddeutschland (Regensburg-Nürnberg-Passau) suchen wir ab sofort eine/n

Service-Techniker/in (m/w/d) für die UV, IR und Thermische Analyse (im Außendienst)

Die Aufgaben:

  • Betreuung unserer Kunden vor Ort hinsichtlich der Installation, Wartung, Reparatur und Qualifizierung der Analysegeräte
  • Beratung des Kunden im Hinblick auf Software-Updates, Geräte-Upgrades, Qualifizierungen sowie Prozessoptimierungen
  • Dokumentation der Kundendiensteinsätze und Störungsbilder in den entsprechenden Systemen
  • Bei Bedarf Unterstützung unseres Service Teams

Das gesuchte Profil:

  • Technikerausbildung in den Bereichen Elektrotechnik, Elektronik, Mechatronik oder Physik/Chemie oder höher
  • Idealerweise erste Berufserfahrung im technischen Kundendienst softwarebasierter, analytischer Systeme
  • Selbständige, strukturierte und effiziente Arbeitsweise
  • Organisationstalent, Engagement sowie ein hohes Maß an Kundenorientierung
  • Sehr gute Deutschkenntnisse sowie gute Englischkenntnisse in Wort und Schrift
  • Gute Kenntnisse des MS-Office-Paketes
  • Wohnsitz verkehrsgünstig im zu betreuenden Gebiet
  • Gültige Fahrerlaubnis und Reisebereitschaft

Wir bieten eine anspruchsvolle, abwechslungsreiche Tätigkeit als Teil eines erfolgreichen globalen Technologieunternehmens, in dem eine leistungsorientierte Vergütung mit Firmenwagen.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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