Whole Health Coach (Remote) - Bilingual Spanish/English

Job Description Summary

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How will you make an impact & Requirements

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Remote | Must be able to work M–F, 8am–5pm PST 

**This is a remote position that can be based anywhere within the United States.** ​

Position Qualifications/Essential Functions:

Health Coaching Responsibilities

• Conduct 30-minute, personalized 1-on-1 coaching sessions using motivational interviewing and evidence-based behavior change strategies to surface intrinsic motivation and co-create actionable SMART goals.

• Facilitate engaging group coaching sessions and workshops to expand support networks and increase member participation.

• Provide ongoing accountability, evaluate progress, and adapt strategies over time to drive long-term member success.

• Administer appropriate screening tools and health measurements within scope of practice.

• Maintain thorough and timely clinical documentation for each visit, providing members with customized care plans.

Care Team Collaboration & Member Advocacy 

• Serve as the subject matter expert in behavior change, providing insights and support to the broader multidisciplinary care team.

• Understand individual health conditions and trend data to guide members to the appropriate level of care and help eliminate barriers to health.

• Connect members with digital health tools, health plan benefits, employer wellness initiatives, and community resources.

• Resolve member concerns with empathy, ownership, and professionalism.

• Conduct proactive outreach calls to re-engage members and track ongoing participation.

Operations, Administration & Compliance 

• Manage scheduling, appointment coordination, and follow-ups to maintain an active member panel.

• Participate in targeted wellness campaigns, incentive programs, and client events.

• Strictly adhere to the NBHWC Code of Ethics, HIPAA, PHI/PII protection protocols, and IT security standards.

• Maintain a dedicated, private, and professional workspace for virtual visits when working remotely.

• Escalation of clinical or technical concerns promptly according to standard operating protocols.

• Actively engage in quality assurance reviews, call audits, and routine feedback to continuously elevate service standards.

• Perform additional duties as assigned to support evolving organizational needs.

Qualifications & Requirements 

Required: 

• National Board-Certified Health and Wellness Coach (NBC-HWC) credential.

• Bachelor’s degree in Health Science, Kinesiology, Nutrition, Psychology, or a related field.

• 2+ years of health coaching experience, preferably within a clinical, healthcare, or digital health environment.

• Bilingual English/Spanish 

Experience & Skills 

• Certified Diabetes Prevention Program (DPP) Lifestyle Coach, preferred

• Experience delivering care via telehealth or working within a remote team structure preferred.

• Strong baseline knowledge distinguishing the clinical boundaries between health coaching, health education, and behavioral health/therapy.

• Proven customer service excellence with a track record of driving patient engagement and retention.

• Technical proficiency with Electronic Medical Record (EMR) systems, Salesforce, and Google Workspace preferred.

Demonstrated Attributes: 

• Communication: Exceptional verbal and written communication skills with a professional, empathetic demeanor.

• Organization: Strong caseload management, multitasking, and acute attention to detail.

• Adaptability: Agile and resilient in a fast-paced environment; open to evolving workflows and continuous feedback.

• Flexibility: Willingness to adjust working hours based on member, company, and client availability needs.

Working Conditions & Physical Demands: 

• Stationary Work: Prolonged periods of sitting or standing at a desk.

• Technology Usage: Extensive daily time spent using a computer, headset, phone, and video conferencing tools.

• Sensory/Manual Requirements: Manual dexterity for typing and computer entry; corrected vision, hearing, and speech within normal ranges.

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Compensation Range:

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The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.