Logo for Pearl Insurance, a subsidiary of One80 Intermediaries

Customer Service Representative I Bilingual French

Pearl Insurance, a subsidiary of One80 Intermediaries

Role overview

Qualifications

  • High school diploma or equivalent required
  • At least six months of customer service-related experience
  • Fluent in English and French (speaking, spelling, and grammar)

Responsibilities

  • Serve as the primary contact for customers, agents, and clients in the US and Canada
  • Provide timely and professional customer service, answering insurance-related questions
  • Assist customers with problem resolution and ensure accuracy of information
  • Process policies and ensure accurate flow through the appropriate processing system

Key facts

Hard skills

Insurance Law

Other skills

  • Customer Service
  • Troubleshooting (Problem Solving)
  • Communication
  • Time Management
  • Professionalism
  • Detail Oriented

About the company

Pearl Insurance, a subsidiary of One80 Intermediaries logo

Pearl Insurance, a subsidiary of One80 Intermediaries

Insurance Brokerage & Agencies

Pearl Insurance, a subsidiary of One80 Intermediaries, was founded on the belief that people have a basic human need to live and work with certainty. Over 70 years later, that same belief is still the foundation of everything we do. We are a privately held insurance company with four core focuses: business insurance, personal insurance, associations, and unions. Business Insurance: We work tirelessly to help businesses or firms find the best insurance options for their industry's specific set of risks. Thanks to our relationships with a wide network of nationwide carrier partners, we can help find a policy that fits like a glove. Personal Insurance: We know how overwhelming shopping for personal insurance can be. That's why our expert representatives shop policies for our customers. We'll provide plan features and quotes from several top-rated companies so our customers can select the plan that works best for their needs and budget. Associations: We design, administer, and market insurance programs for membership organizations and associations. Through investments in technology, people, products, and services, we help our clients maintain a competitive edge. Unions: We've been providing high-quality insurance programs to union groups for 80 years. All our union-based products are competitively priced and can be paid for through payroll deduction.

Company details

IndustryInsurance Brokerage & Agencies
Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

While this is a remote role, candidates are required to reside within a 50-mile radius of our office locations. Candidates must reside and be authorized to work in the United States.

Office locations: Burlingame, CA / Glendale, CA / Mt. View, CA / Guilford, CT / Clearwater, FL / Miami, FL / Palm Beach Gardens, FL / Sunrise, FL / Chicago, IL / Peoria, IL / Boston, MA / Worcester, MA / Bethesda, MD / Hunt Valley, MD / Grand Rapids, MI / Southfield, MI / Eden Prairie, MN / Kansas City, MO / Charlotte, NC / Raleigh, NC / Berkley Heights, NJ / Albany, NY / New York, NY / Uniondale, NY / Boardman, OH / Cincinnati, OH / Cleveland, OH / Dublin, OH / Philadelphia, PA / Pittson, PA / Dallas, TX / Houston, TX / Tyler, TX / Mount Pleasant, WI

We’re seeking a Bilingual (French) Customer Service Representative to serve as the primary contact for customers, agents and clients in the US and Canada.  This individual determines appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity, and time-service standards. Focus on providing timely and professional customer service is essential.

Your Impact:

  • Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account. Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues. These calls will be both in an inbound and outbound fashion.

  • Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines

  • Process policies and related document to ensure accurate and efficient flow through the appropriate processing system.

  • Provide assistance to other departments when workload dictates.

  • Consistently achieve departmental standards of productivity and accuracy.

  • Maintain the security and confidentiality of the facility, computer system, programs, customer and client information.

Successful Candidates Will Have:

  • High school diploma or equivalent required

  • Must have at least six months of customer service-related experience

  • Must be fluent in English and French (speaking, spelling, and grammar)

Available Schedules:

  • Monday - Friday, 10:30 AM - 7:00 PM Central Time

  • Tuesday - Friday, 10:30 AM - 7:00 PM Central Time and Saturday, 7:00 AM - 4:00 PM Central Time

Training is provided the first 3 weeks to learn the systems, procedures, and documentation and continued guidance to help you learn and succeed!

Pay Range:

$16.00 - $16.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to One80's  California Job Applicant Privacy Notice .


Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (“Recruiting Vendors”). Recruiting Vendors must have a valid written agreement and receive prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role.  Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions.  Additional information regarding this policy can be found on our careers page.

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Marcus Rivera

Chief Revenue Officer

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