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Jr. NOC Analyst

IDT Corporation

Role overview

Qualifications

  • 2 years of similar experience
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
  • Excellent monitoring / troubleshooting skills
  • Good level of English – B2 or higher

Responsibilities

  • Proactively monitor all production networks, applications, and services
  • Respond to and resolve alerts/alarms according to standard operating procedures
  • Track all issues in a ticketing system
  • Escalate alerts/issues to the appropriate Support team and work towards timely resolution

About the company

IDT Corporation logo

IDT Corporation

Telecommunications

We know that you’ll have looked at quite a few company pages but IDT is different. We want people who want to make a big difference to our company with big ambitions. We’re a truly global team, with 1300 people working across all continents, apart from (at the moment!) Antarctica. But we are proud that despite our size, we encourage and support any in-house entrepreneurs to develop their ideas into business action. Our exciting growth plans make it a great time to join us. Our people are the reason for IDT’s passion for success. The IDT family is made up of people of all backgrounds, expertise, and interests, all with a relentless team spirit. We need people who share both our commitment to success and excitement about our journey. You won’t ever be bored or have to wonder how to fill your time. You’ll find the work challenging but you’ll get the support of a great team to help you beat those challenges. You will also be expected to support others as well as work hard, work well and work with a smile. If you want a join a company that will help you become your brilliant best and achieve amazing results, then you want to join IDT.

Company details

Company typeLarge
IndustryTelecommunications
Company size1001 - 5000

Links

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Job description

We are looking for a Jr. NOC Analyst to join our team!
 
You will proactively monitor and resolve all production alerts within IDT’s 24x7x365 Global Network Operations team.
 
NOC Support Engineers monitor large networks and servers to detect hardware, software, or environmental malfunctions. When alerts trigger, they analyze the issue, determine the root cause, and perform network or software troubleshooting. 
 
Following standard operating procedures, they manage incident response and coordinate with site technicians, third-party vendors, or other IT teams to track and resolve problems.

 


At this position you will:

  • Proactively monitor all production networks, applications, and services.

  • Respond to & resolve alerts/alarms according to standard operating procedures.

  • Track all issues in a ticketing system.

  • Escalate alerts/issues to the appropriate Support team and work with the Support team towards a timely resolution.

  • Work with the following tools: Splunk, New Relic, Grafana, Zabbix, Jira, Slack, etc.


    • Requirements:

  • 2 years of similar experience.

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field

  • Excellent monitoring / troubleshooting skills.

  • Working knowledge of Windows and Linux OS, Networks.

  • Working knowledge of issues / ticket track system.

  • Good level of English – B2 or higher. You will need to verbally explain technical issues clearly to non-technical stakeholders.

  • Preferred certifications include Cisco CCNA, CompTIA Network+/Security+, ITIL Foundation, or AWS/Azure Fundamentals.

  • Experience participating in high-priority incident bridge calls and writing post-mortem reports.


    • Nice to have:

  • New Relic (or Datadog or SolarWinds).

  • Splunk or other data log management tools like DynaTrace/Loggly/SumoLogic.

  • Linux/Unix - basic knowledge.

  • Networking (basic understanding of BGP, MPLS, OSPF protocols).


    • We offer you:

  • Remote work opportunity!

  • B2B Employment ($, gross).

  • Stable job with long-term growth perspective.

  • Competitive salary with annual performance review.

  • Really good hardware.

  • An exciting and challenging job with talented people around.

  • Continuous learning and career growth opportunities.

  • Compensation for professional training, seminars, and conferences.

  • Referral program – get rewarded for helping us grow the team with talented people.

  • Company-supported English classes to enhance your professional growth.

    • A few words about us:

    IDT Corporation is a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues. 

    We are not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions.

    We understand the challenge of being apart from those who matter most.  BOSS Revolution is our flagship brand. It includes International Calling, Mobile Top Up, and Money Transfer services. It enables people to keep in touch with family and friends around the world as well as to send money to more than 50 countries with low fees and great exchange rates.

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    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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