Regional Engagement Manager

About Associations International

Headquartered in Lexington, Kentucky, Associations International (AI) is an award-winning, client-focused association management company (AMC) serving both domestic and international associations. We partner with volunteer leaders to build extraordinary communities and bring our clients' missions to life.

About the Role

Associations International is seeking a Regional Manager to join the International Coaching Federation (ICF) team. This position is ideally based in India, Singapore, or Malaysia, though candidates in other Asia-Pacific locations may also be considered.

The Regional Manager serves as the primary liaison to assigned ICF Chapters and regional communities, supporting strategic initiatives that strengthen chapter performance, drive member growth and retention, and expand ICF's global presence. Working closely with volunteer leaders, regional stakeholders, and internal teams, this role fosters engagement, supports chapter development, and ensures the effective delivery of programs, resources, and services across the region.

Success in this role will be measured through chapter engagement, membership growth and retention, chapter development outcomes, and achievement of established KPIs.

• Manage relationships with Chapter leadership teams and multinational Chapter forums.
• Support chapter operations, organizational capacity building, and leadership transitions.
• Maintain accurate chapter governance records and leadership information.
• Partner with the Regional Director and Professional Coaching team to increase ICF's regional impact, visibility, and growth.
• Engage Chapter leaders to promote and support available resources, tools, events, and leadership programs.
• Support the formation and development of new ICF Chapters.
• Build and maintain relationships with external organizations that support membership growth and engagement.
• Facilitate educational programs, meetings, and presentations for volunteer leaders and members.
• Collaborate with Chapter leaders to support regional initiatives, chapter activities, and community engagement efforts.
• Serve as a key communication channel between ICF staff, Chapters, and regional communities.
• Monitor chapter and regional performance against established goals and KPIs.
• Support leadership development initiatives and chapter performance improvement efforts.
• Collaborate with representatives from other ICF Family Organizations to address member and credential-holder inquiries.
• Coordinate logistics for regional meetings, events, and initiatives as needed.

Qualifications

• 3+ years of experience supporting associations, membership organizations, nonprofits, or similar communities.
• Excellent written and verbal communication skills in English.
• Strong relationship-building, stakeholder management, and customer service skills.
• Experience working across cultures, time zones, and geographic regions.
• Strong organizational, project management, and administrative skills.
• Ability to work independently and collaboratively in a global team environment.
• Proficiency with Microsoft 365 and virtual collaboration tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness and ability to travel internationally as needed.
• Bachelor's degree or equivalent combination of education and experience.