Senior Manager P&T Operations

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. 

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help Paylocity enhance communication and enable employees to connect, collaborate, and create from anywhere with a position in Product & Technology!

Want to develop the strategies and principles needed to deliver compelling software? Join our team and help us enhance our all-in-one software platform, elevate our one-of-a-kind technology, and improve the employee experience.

Position Overview 

This role is responsible for ensuring operational, customer, and organizational readiness for product launches, particularly for tiered-product releases.  You will lead the Enablement and Launch Management teams and be responsible for aligning cross-functional teams, driving launch execution, enhancing go-to-market execution, and clearing obstacles to ensure successful product launches. The leader is exceptional at cross-functional collaboration, driving outcomes, and fostering a results-oriented team with a strong bias for action.  

Primary Responsibilities  

Leadership & Strategy: 

• Lead and mentor the Enablement and Launch Management teams, fostering a culture of continuous improvement, accountability, and cross-functional collaboration. 
• Develop, implement, and mature the Launch Management practice to support tiered product releases, ensuring organizational readiness across all functional areas (e.g., Product, Engineering, Sales, Marketing, and Customer Support). 
• Drive consistent and scalable processes for launch readiness, from planning through enablement and execution, ensuring alignment with business goals and product strategies. 

Enablement & Training: 

• Oversee product enablement initiatives, ensuring Paylocity’s internal teams (sales, customer support, implementation, and client success) have the tools, knowledge, and training to effectively support products and services. 
• Establish scalable frameworks and best practices for knowledge transfer and ongoing learning to drive employee and client adoption of Paylocity’s offerings. 
• Measure and refine enablement programs based on feedback, adoption metrics, and performance analytics. 

Cross-Functional Collaboration & Stakeholder Alignment: 

• Work closely with product management, engineering, sales, marketing, customer support, and other key stakeholders to ensure successful Go-To-Market (GTM) execution, customer readiness, and operational alignment. 
• Foster strong communication and alignment between cross-functional teams, ensuring all teams are informed, prepared, and aligned for launch success. 
• Act as the primary point of contact for executive leadership regarding launch status, risks, and outcomes. 

Organizational Readiness: 

• Ensure that all internal teams (sales, support, marketing, etc.) are fully prepared for new product launches, from training to resource allocation. 
• Define and track key milestones for launch readiness and execute pre-launch readiness assessments to ensure timely delivery. 
• Manage resources, budgets, and timelines for all launch activities, ensuring they align with the overall product roadmap. 

Risk Management & Obstacle Removal: 

• Proactively identify, assess, and mitigate risks related to launch readiness, working cross-functionally to resolve any potential issues before or during the launch process. 
• Lead the team in clearing obstacles and ensuring a fast, efficient path to successful product launches, ensuring that roadblocks are quickly addressed and resolved. 

Continuous Improvement & Process Maturity: 

• Own the continual development of best practices and processes for product launches, refining the Launch Management framework to support increasing product complexity and scale. 
• Conduct post-launch retrospectives to capture insights and drive improvements in future launches. 
• Implement lessons learned and feedback loops into the Launch Management process to ensure ongoing efficiency and effectiveness. 

Team Development & Leadership: 

• Build and lead a high-performing team, fostering a culture of accountability, action, and collaboration. 
• Mentor and develop team members, promoting a bias for action, results-oriented thinking, and proactive problem-solving. 
• Ensure the team has the tools, resources, and training necessary to execute successful product launches. 

Education and Experience 

• Bachelor’s degree (BBA, B.S. in Technology, Engineering, or related fields) required 
• 7+ years of experience in product operations, launch management, product management, or program management, with at least 3 years in a leadership capacity. 
• Proven experience in overseeing the full lifecycle of product launches, from pre-launch planning to post-launch analysis. 
• Expertise in managing cross-functional teams and driving alignment across various business units (e.g., Product, Marketing, Engineering, Customer Support). 
• Strong ability to identify and manage risks, remove obstacles, and ensure the timely delivery of complex product launches. 
• Exceptional communication skills, with experience presenting to senior leadership and aligning stakeholders across various functions. 
• Ability to foster a bias for action and results within your team, while maintaining high standards for execution and delivery. 
• Experience with enablement tools, product launch frameworks, and agile methodologies is a plus. 

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

This role can be performed from any office in the US. The pay range for this position is $149,500/yr - $213,600/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.