Expert DevOps & Observability operations (m/f/d) ID 27142-11

This is a remote position.

Expert DevOps & Observability operations (m/f/d) ID 27142-11

The client intends to procure a service covering Kubernetes platforms, cloud-native application operations,

DevOps, observability, and operational readiness.

The requested services must deliver concrete recommendations concerning the establishment of a sustainable cloud-native application operations model

for an application on an internal Kubernetes platform, including operational processes, observability, incident

management, DevOps enablement, and knowledge transfer, ensuring a successful transition into productive

operation and long-term operational stability.

1. Application Operations, L2 Support and Monitoring

• Execute platform changes, upgrades, maintenance activities, and restoration measures according to

approved procedures, including implementation records and execution documentation.

• Configure, enhance, and maintain platform observability capabilities, including metrics, logs,

distributed tracing, health checks, monitoring dashboards, alerting rules, and related operational

documentation.

• Deliver analyses of operational anomalies, incident records, root cause analyses (RCA), restoration

recommendations, and documented improvement requirements for application operations and

observability.

• Create and maintain operational playbooks, standard operating procedures, incident handling guides,

escalation criteria, and knowledge artifacts for known issues and standard solutions.

2. Operational Governance, Documentation and Knowledge Transfer

• Configure and deliver platform observability and security components, including implementation

documentation and configuration records.

• Create and maintain operational documentation, including analyses, decision records, handover

packages, and an Operational Manual covering all supported environments.

• Develop and deliver operational governance guidelines, training materials, and knowledge transfer

packages, including documented training sessions and supporting artifacts.

Goal

The objective of this service request is to make the transition of the application to the new infrastructure and

to establish and execute a sustainable cloud-native application operations model for productive operations.

Targets and Milestones (to be reached by end of Q3 2027)

- Production Readiness – Prepare the application for productive operation on the new infrastructure.

- Operational Excellence – Establish state-of-the art monitoring, alerting and support processes.

- Service Reliability – Support stable operation through monitoring, observability, and incident

management.

- Scalability and Maintainability – Support automation, transparency, and operational efficiency.

- Knowledge Transfer and operational excellence – Create operational manuals and playbooks to

enable operational ownership.

Requirements