This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Develops training programs by conducting needs assessments, designing curricula, creating training materials, building learning modules, and establishing competency frameworks aligned to patient support operations. Delivers training through classroom sessions, virtual platforms, field observations, and one-on-one coaching to ensure case managers and patient support specialists master program protocols and service standards. Evaluates training effectiveness by measuring knowledge retention, assessing skill application, analyzing performance data, gathering stakeholder feedback, and implementing improvements to enhance learning outcomes. Maintains regulatory compliance by ensuring training content reflects current HIPAA requirements, privacy regulations, pharmaceutical guidelines, and standard operating procedures across all programs. Collaborates with operations teams by partnering with district managers, clinical leadership, and quality assurance to identify performance gaps, address training needs, and support continuous improvement initiatives. Coordinates training logistics by scheduling sessions, arranging participant attendance, securing training venues and technology, maintaining learning management systems, and tracking completion and certification records. Supports onboarding and development by designing new hire orientation programs, creating career development resources, mentoring trainers, and building training capacity across the region.

Previous experience in a sales role or as a Field Case Manager within a patient support program, combined with bilingualism in French and English, are considered valuable assets in the selection process.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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