Logo for The Wilkinson Firm

Hospitality Training Manager (Contract) - Atlanta, GA

Role overview

Qualifications

  • 8+ years experience in hospitality training
  • Former hotel FB leaders or banquet directors
  • AHLEI Certified Hospitality Educator or equivalent credential
  • ATD Master Trainer or equivalent credential

Responsibilities

  • Own the Captain School curriculum across all TWF markets
  • Train new banquet captains, event leads, and shift supervisors
  • Maintain Gold Shield Certification standards across markets
  • Build external Gold Shield training products for B2B sales

Key facts

  • Remote from: Georgia (USA)
  • Freelance
  • Senior (5-10 years)
  • Customer Training Manager
  • English

Hard skills

Other skills

  • Training And Development
  • Hospitality
  • Communication
  • Leadership
  • Teamwork
  • Problem Solving

About the company

The Wilkinson Firm logo

The Wilkinson Firm

Staffing & Recruiting

🌟 Empowering Mental and Behavioral Health Organizations with Tailored HR Solutions 🌟 At 𝐓𝐡𝐞 𝐖𝐢𝐥𝐤𝐢𝐧𝐬𝐨𝐧 𝐅𝐢𝐫𝐦, we specialize in providing comprehensive human resource services specifically designed for the mental and behavioral health sector. Our mission is to empower mental and behavioral health organizations—be they private practices, nonprofits, or telehealth services—by enhancing employee engagement, promoting workforce well-being, and ensuring legal compliance. We understand the unique challenges faced by mental and behavioral health professionals and are dedicated to creating customized solutions that address those needs. Our commitment to integrity, respect, and inclusivity drives us to foster resilient workplace cultures where both employees and clients can thrive. What We Offer: 𝐑𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬: Targeted strategies to attract and place qualified mental health professionals. 𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦𝐬: Streamlined processes that focus on mental wellness initiatives to support new hires. 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧: Comprehensive benefits packages reflecting the unique needs of mental health staff. 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Expert guidance on employment laws to ensure adherence and minimize risks. 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬: Innovative programs designed to enhance workplace culture and satisfaction. With the growing demand for mental and behavioral health services, we believe that prioritizing the well-being of mental health professionals is essential for delivering exceptional care. Join us as we champion the cause of 𝘩𝘦𝘢𝘭𝘪𝘯𝘨 𝘵𝘩𝘦 𝘩𝘦𝘢𝘭𝘦𝘳𝘴, fostering environments of support and excellence in the mental and behavioral health landscape. 📞 Connect with us to learn more about how we can support your organization!

Company details

IndustryStaffing & Recruiting
Company size2 - 10

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Job description

Engagement: Hybrid 1099 contract. Comp: $75-150/hr engaged for internal training + 20-30% profit share on external Gold Shield certification sales. Location: Remote with Southeast travel. Reports to: Director of Hospitality Operations.

About The Wilkinson Firm

TWF's Premium Hospitality and Event Staffing division runs captain-led, W-2 teams at hotels, venues, caterers, and corporate events. Our Gold Shield Certification is the brand promise our clients buy. We need a Hospitality Training Manager who can own our internal training curriculum AND productize Gold Shield Certification into an external revenue stream we can sell to other hospitality firms.

Who we want

Hospitality training and L&D professionals with 8+ years experience. Former hotel F&B leaders, banquet directors, or convention center ops leaders who transitioned to training and curriculum work. AHLEI Certified Hospitality Educator, ATD Master Trainer, or equivalent credential a plus.

What you would do

  • Own the Captain School curriculum across all TWF markets
  • Train new banquet captains, event leads, and shift supervisors
  • Maintain Gold Shield Certification standards across markets
  • Build external Gold Shield training products that can be sold to other hospitality firms as B2B training license
  • Deliver client-facing training engagements (hotel teams, catering operators, venue staff)

Compensation

$75-150/hr for internal training work. 20-30% profit share on external Gold Shield certification sales (B2B training revenue from outside hospitality firms). The productization side has $100K-$500K annual recurring revenue potential.

Why this works

Most hospitality firms have not productized their training. If you can build it, you participate in the upside.

How to apply

Send CV and one-paragraph note on a hospitality training program you have built and delivered to daryan@thewilkinsonfirm.com with subject "Hospitality Training Manager." Reply within 48 hours.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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