German-speaking Customer Care Specialist

Role Overview

We are looking for a German-speaking Customer Care Specialist to join an international service organization based in Athens. In this role, you will support customers across multiple communication channels while delivering a consistent, high-quality service experience.

Key Responsibilities

• Manage inbound customer interactions in German via phone, email, and digital channels
• Provide assistance related to product usage and basic troubleshooting
• Handle inquiries regarding orders, deliveries, returns, and account-related matters
• Deliver effective after-sales support with a customer-focused approach
• Accurately record customer interactions in internal CRM systems
• Meet defined quality, productivity, and customer satisfaction targets
• Identify complex cases and escalate them according to internal procedures
• Collaborate with internal teams to ensure efficient and timely issue resolution

Candidate Profile

• Native or near-native German (C1–C2)
• Good command of English (B2 or higher)
• Strong communication and problem-solving skills
• High level of customer orientation and attention to detail
• Ability to perform in a fast-paced, multicultural work environment
• Basic computer literacy and confidence using CRM tools
• Previous customer support experience is a plus, but not required

What We Offer

• Relocation support for candidates moving to Greece, including:
  • Flight ticket
  • Temporary accommodation upon arrival
  • Assistance with housing search and local administrative processes
• Competitive salary with performance-based bonuses
• Fully paid training and structured onboarding
• Private health insurance
• International and multicultural workplace
• Career development opportunities and internal mobility
• Modern office facilities

Life in Athens

• Sunny climate and Mediterranean lifestyle
• Lower cost of living compared to other major European cities
• A vibrant international and expat community