Key Facts

Remote From:

Full time

Entry-level / graduate

Portuguese, Greek, English

Hard Skills

Health Care Industry Protected Health Information Customer Relationship Management Cross-Functional Collaboration Healthcare Industry Knowledge Customer Complaint Resolution Regulatory Compliance Compliance Management Help Desk Support Customer Centricity

Other Skills

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Customer Service
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Customer Service
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Microsoft Office
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Calmness Under Pressure
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Communication
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Organizational Skills
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Portuguese and English, both written and spoken
Experience in customer service, particularly in the healthcare or medical field
Excellent communication and interpersonal skills with a strong customer-focused attitude
Ability to handle sensitive information with confidentiality and professionalism

Requirements:

Provide outstanding customer service to Portuguese-speaking clients through various channels (phone, email, and chat)
Assist patients, providers, and partners with healthcare-related inquiries, guiding them through available services and options
Handle sensitive health information with discretion and maintain confidentiality in all interactions
Resolve customer complaints and issues promptly, ensuring customer satisfaction and adherence to healthcare regulations

Job description

Patrique Mercier Recruitment FR is thrilled to announce an opportunity for a Portuguese Speaking Customer Service Representative in the Healthcare industry. This role is ideal for individuals who are motivated by the opportunity to make a positive impact in the lives of patients and healthcare providers while delivering exceptional service.

Responsibilities

Provide outstanding customer service to Portuguese-speaking clients through various channels, including phone, email, and chat.
Assist patients, providers, and partners with healthcare-related inquiries, guiding them through available services and options.
Handle sensitive health information with discretion and maintain confidentiality in all interactions.
Resolve customer complaints and issues promptly, ensuring customer satisfaction and adherence to healthcare regulations.
Collaborate with internal teams to ensure accurate information is provided to customers.
Document all customer interactions accurately and maintain thorough records for compliance purposes.
Stay informed about the latest developments in healthcare services and products to provide up-to-date information to clients.

Requirements

Fluency in Portuguese and English, both written and spoken.
Experience in customer service, particularly in the healthcare or medical field, is preferred.
Excellent communication and interpersonal skills, with a strong customer-focused attitude.
Ability to handle sensitive information with confidentiality and professionalism.
Strong problem-solving skills and the capacity to work efficiently under pressure.
Proficiency in customer service software and Microsoft Office applications.
Detail-oriented with strong organizational skills.

Benefits