Customer Service - Italian Speaker | Porto, Portugal

We're helping an employer in Porto, Portugal find their next Customer Service.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What you'd be doing:

• Flag recurring issues so they can be addressed at the source
• Keep internal systems and case notes accurate and current
• Respond to customer questions across phone, chat, and/or email
• Resolve issues efficiently without cutting corners on quality

What we're looking for:

• Solid working English alongside your Italian
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Comfortable in a fast-moving, customer-facing role
• Right to work in the country without sponsorship required

Details:

• Work model: Remote

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We review applications on a rolling basis, so it's worth applying sooner rather than later.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.