[Universal Genève] - Client Advisor - Geneva Flagship (f/m/x)

For Those Ready To Build A Legacy

If you are a proactive sales professional who understands the luxury watch market and seeks to build something truly historic, we invite you to join us in our revival. You will play an essential role in opening a completely new chapter for "Le Couturier de la Montre" as we establish our global retail foundation in the prestigious city of Geneva.

Universal Genève

Founded in 1894, Universal Genève is an iconic Swiss watchmaking Maison celebrated for its rich heritage and timeless elegance. Known as the “Couturier de la Montre”, the Maison unites technical excellence with refined design, crafting timepieces with the same precision, creativity, and attention to detail as a couture creation.

Today, Universal Genève enters a new chapter. Its revival is shaped by exceptional timepieces and a commitment to offering a client journey that is seamless, personal, and elevated.

At Universal Genève, every experience is crafted with intention. Every gesture, every interaction, every detail is tailored to the individual rather than the catalogue.

This philosophy shapes the Client Advisor (f/m/x) role, where service is approached with the same care and precision as watchmaking itself.

The Advisor We Seek

As a Client Advisor (f/m/x) for our Geneva flagship, your focus is on actively identifying, engaging, and recruiting clients to generate qualitative high-value sales of our iconic timepieces. You will act as a primary driver of the boutique’s commercial success by weaving new high-net-worth collectors into the Universal Genève legacy and building a valuable personal book of business.

Your Craft

High-Value Sales & Client Recruitment

• You will drive the acquisition of new ultra-high-net-worth clients by leveraging your network and executing highly targeted outreach strategies.
• You will consistently close high-value distance sales, converting international prospects into collectors of our iconic timepieces.
• You will build a robust personal client book and actively prospect fresh profiles to expand the Maison’s exclusive circle.
• Every remote interaction, whether by phone, email, or digital appointment, must reflect the warmth and precision of the physical boutique experience.

The Bespoke Client Journey

• You will design a seamlessly tailored experience by anticipating the unique desires of each client.
• You will execute the selling ceremony the UG way, threading the Maison's heritage and craftsmanship into every step of the client journey to naturally guide each collector toward their acquisition.
• Your hospitality approach must adapt to each individual so that every gesture feels measured and entirely bespoke.
• You will proactively resolve any service friction and turn potential challenges into an opportunity.
• You will cultivate long-term loyalty by creating unique moments and personalized follow-ups that resonate directly with the clients.

Brand Ambassadorship

• You will represent our core values and act as a dedicated ambassador for the Maison both inside the boutique and at external networking events.
• You will share your passion for our watches and the brand's history with local and international clients.
• You will master our collections and brand history, while staying up to date with industry news and the competitive landscape.
• You will actively support and participate in boutique events, private viewings, and client entertainment to generate new sales opportunities.

CRM & Operational Precision

• You will leverage your CRM data to proactively generate new sales opportunities, identify up-selling moments, and maximize the commercial value of every client relationship.
• You will capture meaningful details from your interactions to build an authentic, long-term understanding of each client's journey with the Maison.
• You will partner closely with the Head of Retail Excellence & Conciergerie to coordinate secure global deliveries for remote purchases.
• You will analyze your personal sales metrics proactively to refine your recruitment strategies and consistently exceed ambitious commercial targets.

What Will Make You Successful

• You bring 3 to 5 years of experience in luxury retail, with a focus on remote clienteling or high-value fine watchmaking.
• You demonstrate a strong aptitude for active client recruitment, with the entrepreneurial drive and capability to build a high-net-worth client portfolio from scratch.
• You are results-oriented, with the tenacity and elegance to close high-ticket sales entirely through distance selling.
• You are a dynamic, passionate, and self-driven Salesperson who wants to become an ambassador for our prestigious Maison.
• You are a collaborative team player who balances personal sales targets with the overall success of the boutique.
• You are solution-oriented, using all available tools to resolve issues with diplomacy.
• You are completely fluent in Mandarin, French and English. Additional languages are a plus.
• You possess a profound passion for watchmaking and a natural alignment with the elegant, precise standards of a true Couturier.

Tailor a New Legacy

Every magnificent revival requires a visionary to guide it. If you are ready to measure, cut, and stitch the future of our retail excellence, we invite you to shape the vision of our Geneva flagship. Join Universal Genève, and craft an unforgettable experience for the world's most discerning collectors.

Your new employer

We encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity, and inclusion, where every voice is heard and valued.

We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:

• Home office (depending on position requirements)
• Referral program
• Development opportunities
• Culture of feedback

Want to take on this mission and join our team? Apply now!