Lead Transformational Client Onboarding and Implementation Success at Liberty Dental Plan
Are you a strategic leader who thrives on guiding teams, building scalable processes, and delivering exceptional client experiences? Liberty Dental Plan is seeking an experienced Manager, Implementation to lead client onboarding initiatives, oversee a high-performing implementation team, and drive operational excellence across our Market Operations function.
About the Role
As the Manager, Implementation, you will play a critical role in ensuring successful client onboarding, operational readiness, and continuous improvement of implementation processes. This position combines hands-on leadership of complex, high-visibility implementation projects with team management responsibilities, giving you the opportunity to directly influence client success while developing and leading a talented team.
You will collaborate across multiple business functions to ensure seamless implementation delivery, proactively manage risks, and establish best practices that support long-term growth and scalability.
What You'll Do
- Lead and oversee client onboarding, implementation projects, and Market Operations initiatives
- Manage, coach, and develop team members responsible for implementation and client service delivery
- Directly manage strategic, complex, or high-priority implementation projects
- Establish, maintain, and improve implementation tools, templates, documentation, and processes
- Ensure consistent execution of implementation methodologies and best practices
- Monitor project portfolio performance, timelines, risks, and overall client experience
- Partner with cross-functional teams to ensure operational and data readiness for successful implementations
- Identify, mitigate, and escalate project risks, issues, and roadblocks when necessary
- Conduct post-implementation reviews and support smooth transitions to account management teams
- Drive process improvement initiatives that enhance efficiency, effectiveness, and scalability
- Support additional operational and business initiatives as needed
What You'll Bring
Required Qualifications
- Bachelor's degree in Business, Project Management, Healthcare Administration, or a related field
- 6+ years of experience in implementation, project management, client onboarding, healthcare operations, or a related discipline
- 2+ years of people management or team leadership experience
- Proven experience leading implementation projects and managing multiple priorities simultaneously
Preferred Qualifications
- Professional certifications such as:
- Project Management Professional (PMP)
- Certified Associate in Project Management (CAPM)
- Six Sigma
- Certified Scrum Master (CSM)
Knowledge, Skills & Abilities
- Advanced project and program management expertise
- Strong leadership, coaching, and team development skills
- Exceptional written and verbal communication abilities
- Experience designing and implementing project management frameworks, processes, and tools
- Proficiency with project management platforms, Microsoft Office Suite, and data analysis tools
- Understanding of implementation best practices and the client onboarding lifecycle
- Strong attention to detail with a focus on documentation quality and accuracy
- Ability to balance strategic initiatives with day-to-day operational execution
- Skilled at assessing challenges, resolving issues, and navigating high-pressure client situations
Why Join Liberty Dental Plan?
At Liberty Dental Plan, you'll have the opportunity to make a meaningful impact by helping clients successfully launch and optimize solutions that support quality healthcare services. This role offers the chance to:
- Lead critical client-facing initiatives with significant organizational visibility
- Influence implementation strategy, processes, and operational excellence
- Develop and mentor a talented team of professionals
- Collaborate with cross-functional leaders across the organization
- Drive innovation, continuous improvement, and scalable growth
Ready to Make an Impact?
If you're a collaborative leader with a passion for project execution, client success, and operational excellence, we'd love to hear from you. Apply today and help shape exceptional implementation experiences at Liberty Dental Plan.
