Drive critical business applications, solve complex technology challenges, and help power exceptional service across Liberty Dental Plan.
At Liberty Dental Plan, technology plays a vital role in delivering quality service and supporting our mission. We are seeking a collaborative and analytical IT Applications Analyst who thrives on problem-solving, enjoys working across teams, and is passionate about optimizing business-critical applications. In this role, you will serve as a key connector between business stakeholders, IT teams, and application vendors, ensuring our systems operate efficiently while driving continuous improvement and innovation.
About the Role
The IT Applications Analyst is responsible for supporting and maintaining enterprise applications, coordinating issue resolution, analyzing data, and managing application enhancements. You will play an important role in ensuring operational stability while helping deliver technology solutions that meet evolving business needs.
What You'll Do
- Provide technical support for enterprise applications and troubleshoot production issues
- Coordinate issue resolution with business users, vendors, and internal IT teams to ensure stable application operations.
- Perform production data analysis, validation, and approved data updates using Microsoft SQL Server.
- Maintain data integrity and adhere to established change management processes.
- Serve as the primary liaison between business stakeholders, vendors, infrastructure teams, and application architects.
- Track application enhancements, defect remediation efforts, and project deliverables.
- Manage dependencies related to APIs, integrations, environments, infrastructure, and system access.
- Develop a strong understanding of business processes and application functionality to support operational success.
- Provide functional guidance and requirements clarification to vendors and technology partners.
- Document business requirements and minor enhancements.
- Support testing activities, including User Acceptance Testing (UAT) and implementation efforts.
- Review vendor estimates, validate scope and assumptions, and help ensure solutions align with enterprise standards.
- Participate in continuous improvement initiatives and other duties as assigned.
What You'll Bring
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field Required
- At least 2 years of experience in Application Support, Application Analysis, or a related IT role.
- At least 2 years of application development experience (.NET, Java, C#, or similar technologies).
- Experience supporting enterprise applications in a business environment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience with incident management, root cause analysis, and change management practices.
- Proficiency with Microsoft SQL Server, including query writing, data analysis, troubleshooting, data validation, and updates.
- Understanding of APIs, system integrations, and application interfaces.
- Ability to communicate effectively and collaborate with technical and non-technical stakeholders.
- Strong organizational skills with the ability to manage multiple priorities and coordinate across teams.
Preferred Qualifications
- Healthcare insurance industry experience.
- Vendor management and project coordination experience.
Why Join Liberty Dental Plan?
- Make a meaningful impact by supporting business-critical technology solutions.
- Collaborate with cross-functional teams, business leaders, and external partners.
- Gain exposure to enterprise applications, systems integrations, and organizational technology initiatives.
- Contribute to continuous improvement efforts that enhance operational effectiveness and service delivery.
- Join a mission-driven organization committed to delivering exceptional experiences to the communities we serve.
Work Environment
This position is performed in a professional office environment and involves extensive computer use, typing, and prolonged periods of sitting.
Ready to Apply?
If you are a detail-oriented IT professional who enjoys solving complex problems, working with diverse stakeholders, and improving critical business applications, we encourage you to apply and join Liberty Dental Plan's growing team.
