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Senior Manager – Wrike

ICONMA

Role overview

Qualifications

  • Minimum 3 years of experience managing Wrike or another enterprise platform
  • Wrike power user and/or consulting experience
  • Strong understanding of project management methodologies and best practices
  • Excellent organizational skills with a keen eye for detail

Responsibilities

  • Configure and maintain Wrike account settings including templates and user groups
  • Develop and implement best practices for Wrike usage across the organization
  • Lead the Wrike Governance Council to discuss new features and governance issues
  • Support new team admins with designing and optimizing their workspaces

Key facts

  • Remote from: Texas (USA)
  • Full time
  • Senior (5-10 years)
  • English

Hard skills

Wrike Project Management In-Licensing End-User Training And Support Technology Integration Web Applications Asana Worksoft Certify

Other skills

  • Governance
  • Organizational Skills
  • Communication
  • Social Skills
  • Problem Solving

About the company

ICONMA logo

ICONMA

Management Consulting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryManagement Consulting
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Our client, a Credit Card Company, is looking for a Senior Manager – Wrike for their Austin, TX location.
 
Responsibilities:
  • Governance:
  • Configure and maintain Wrike account settings, including account-level templates, custom fields, custom item types, and user groups. Drive resolution of governance issues.
  • Develop and implement best practices for Wrike usage across the organization.
  • Lead the Wrike Governance Council: a team of Admins with bi-Monthly calls, creating a supportive center of excellence environment to discuss new features, updates and governance issues.
  • License Management:
  • Assign new licenses, manage user permissions, license types, and user groups.
  • Offboard departing team members by deactivating accounts
  • Maintain license group dashboard
  • Lead a quarterly license audit with the Wrike Governance Council / Team Admins to identify users who can be downgraded or no longer need a license
  • Team Onboarding And User Enablement:
  • Support new team admins with designing and optimizing their workspaces, developing dashboards, reports, custom item types, request forms, etc. to fit the teams’ needs
  • Provide training and support to new teams and new users
  • Analyze team workflows and identify opportunities to improve efficiency within Wrike
  • Troubleshoot basic Wrike user issues and answer questions regarding functionality
  • Work with team leads and Wrike to bring and share best practices and customer success opportunities
  • Enabling New Capabilities / Technology:
  • Support new technology integrations and roll-outs, including Teams/Outlook integration user training, Wrike MCP Server implementation
  • Stay up-to-date on the latest Wrike features and updates, recommending and implementing those that benefit the team.
  • Collaborate with the IT team to resolve any complex technical problems.
 
Requirements:
  • Minimum 3 years of experience managing Wrike or another enterprise platform (Wrike/Asana/Workfront Certification is a plus).
  • Wrike power user and/or consulting experience
  • Strong understanding of project management methodologies and best practices.
  • Excellent organizational skills with a keen eye for detail.
  • Proven ability to manage multiple tasks simultaneously and prioritize effectively.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with various teams.
  • Proficiency in using web-based applications and software.
  • Problem-solving skills and the ability to find solutions independently
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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