IT Support Specialist

Position Summary

Modena Health is seeking a dependable and service-oriented Part-Time / Contract IT Support Specialist to provide day-to-day technical support for employees across our growing healthcare organization. This role will serve as a primary point of contact for routine IT questions and troubleshooting, helping employees resolve hardware, software, account access, connectivity, and technology-related issues efficiently.

The ideal candidate is comfortable supporting users remotely, communicating technical information in an approachable way, and independently resolving common help-desk issues while escalating more complex concerns when appropriate.

Key Responsibilities

• Serve as a first point of contact for employee IT questions and technical support requests.
• Troubleshoot common hardware, software, internet connectivity, printer, peripheral, and workstation issues.
• Assist employees with account access, password resets, login issues, and basic user administration.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel.
• Assist with onboarding and offboarding technology needs, including account setup, equipment coordination, and access changes.
• Set up and configure laptops, monitors, printers, and other employee technology as needed.
• Provide remote technical support to employees across multiple clinic and corporate locations.
• Document recurring issues, resolutions, and basic IT procedures.
• Maintain an organized inventory of company-issued technology and equipment.
• Assist with software installation, updates, and basic device maintenance.
• Escalate cybersecurity, network, infrastructure, or advanced technical issues to appropriate vendors or IT partners.
• Help identify opportunities to improve IT processes, documentation, and employee self-service resources.
• Follow company privacy, security, and confidentiality requirements when supporting systems containing sensitive information.
• Perform other technology-related projects and administrative responsibilities as assigned.

Qualifications

• 1+ years of IT help-desk, desktop support, technical support, or related experience preferred.
• Experience supporting Microsoft 365 applications strongly preferred.
• Familiarity with Windows-based computers and common business hardware.
• Experience troubleshooting user-access, software, hardware, and connectivity issues.
• Strong customer-service and communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong organization, follow-through, and problem-solving skills.
• Ability to work independently in a remote or distributed environment.
• Healthcare IT experience is helpful but not required.

Preferred Experience

Experience with any of the following is a plus:

• Microsoft 365 administration
• Microsoft Teams and Outlook
• User account provisioning and deprovisioning
• Laptop and workstation setup
• Device and asset management
• Help-desk or ticketing systems
• Healthcare technology environments
• HIPAA-related privacy and security practices
• Basic cybersecurity troubleshooting